Assistant Optimisation Personalisation Manager S2 Customer Engagement and Channel Performance CECP Milton Keynes

Interested in parttime jobshare or flexible working We want to talk to you!

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We have a fantastic opportunity to join the bank as an Assistant Optimisation & Personalisation Manager within one of our Customer Lifecycle Squads as part of the Customer Engagement Tribe. Reporting to the Optimisation & Personalisation Manager youll join our growing CRO Team within the Customer Engagement and Channel Performance function.

We believe that customer engagement has the power to make a positive difference to our customers lives right now and in the future. Were a relentlessly supportive agile tribe that is committed to continuous improvement honest collaboration and being brave. Were empowered to execute and we have fun along the way as we create awesome data driven customer centric experiences.

Are you passionate about improving all aspects of the digital customer journey Come and see whats possible.

The difference youll make:

• Analysing data/digital customer behaviour to identify opportunities and customer pain points to create test hypotheses
• Collaborating with internal stakeholders to ensure all activities are compliant and mitigate any potential risks
• Working with our third party (Adobe) to deliver optimisation/personalisation activities to improve Santanders digital customer experience and commercial performance ensuring tests are delivered on time and to the necessary quality
• Reporting on the outcome of the optimisation/personalisation activities to measure the effectiveness of the activity and sharing with stakeholders

What youll bring:

These are the essential requirements you need to be successful in this role:

• Passionate about delivering a customer centric approach with an analytical mindset
• Experience of a CRO testing program analysing data creating hypotheses and delivering experiences
• UX and CX understanding and awareness of key digital principles

It would also be nice for you to have:

• Experience with industry leading optimisation tools such as or similar to: Adobe Target Optimizely etc
• Excellent communication skills both oral and written and evidence of generating confidence through effective management of key stakeholders
• Flexible to work with new methodologies and ways of working in a fast paced changing environment
• Approach challenges pragmatically working on short term wins and longerterm strategic growth

What else you need to know:

This is a permanent role based in our Unity Place office Milton Keynes.

We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this we offer sitebased contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (prorata for parttime roles).

If you apply for this role in this location its important you consider your travelling distance time and cost from your home to the office location.

Were happy to discuss specific working patterns and arrangements within this hybrid approach during the recruitment process.

If youre interested in this role but with part time hours or a jobshare we would still love to hear from you and discuss these.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move as well as answer any questions you have about working in the Santander tech team.

If both sides agree we will send your CV to the hiring manager to review. For this position the interview process will be :

1st Stage A 60 minute virtual interview consisting of a range of competency and technical questions.

If theres anything we can do in the recruitment process to help you achieve your best please let us know.

Inclusion

At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.

How well reward you.

As well as a competitive salary youll enjoy a benefits package that you can tailor to your needs.

• 500annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performancerelated annual bonus.
• We put 8 of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5 of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
• 27 days holiday plus bank holidays which increases to 28 days after 5yrs service with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services including GP.
• Protection for you and your family with companyfunded deathinservice benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• 24/7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.
• Voluntary healthcare benefits at discounted rates.Including:medical insurance dental insurance and health assessments.
• Share in Santanders success by saving or investing inour shareplans.
• Support your favourite causes through charitable giving and our community partnerships.
• As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:

If this sounds like a role youre interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through telephone email or face to face. You can contact us at or call 0.