Senior Executive
Senior Executive
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
- Experience of 1 to 3 years in US/International HUMAN RESOURCE OPERATIONS process (Onboarding Benefits /Employee Life Cycle)
- Receives large volume of incoming calls from various levels of Employees responding to routine inquiries following established procedures including but not limited to; payroll benefits and LOA questions and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies programs and procedures that allow first call resolution in the majority of cases.
- Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
Quickly interpret the situation determine the appropriate resolution transaction and/or escalation and communicate the resolution. - Logs all inquiries into a case management system used by the Company recording and maintaining ticket history and outcomes.
- Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
Performs special projects and other duties as assigned. - Performance management for the team query management from the onshore counterparts and clients
- manage escalations from both internal and external stakeholders
- Good experience in international HR Operations (Onboarding Benefits /Employee Life Cycle)
- Should have experience on reporting.
- Perform Quality checks for Associates and make corrections appropriately Excellent communication skills both written and verbal.
- Stakeholder management and interaction with clients
- Experience in working with US Employees/customers.
- Seamless provision of services to the business
- Provision of a quality and responsive service
- Effective maintenance of master people data and great at typing skills
- Ensure all deliverables are accurate and up to date.
- Ensure relevant and accurate data is recorded to enable reporting to internal and/or external stakeholders.
- Delivery of reports in timely manner
- Open to work night shift
Required Experience:
Senior IC
Employment Type
Full-Time
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