State Head - Mumbai
State Head - Mumbai
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Job Description
Role: State Head
Purpose of Role: To expand network & pincode serviceability and manage P&L of their state/zone
Roles & Responsibilities:
Network & Pin code Expansion
Coordinate with sales team to analyze new business opportunities & expand network in those locations
Managing the expansion of hubs in the state in coordination with internal & external stakeholders
Responsible for pin code expansion across the state & increase serviceability
Ensure all resources are available for pincode expansion
Planning manpower & deployment in areas with pincode expansion
Customer Escalation & COD Closure
Handling & resolving the customer escalations with SZM & HI
Ensure BIC customer experience in all hubs
Resolving the issues & escalation of SZMs
Ensuring 100 closure of COD on daily basis across the hubs
State Franchise Management
Onboarding new franchise partners for expansion of franchise business
Ensuring BIC Performance of hubs across the state. Coordinate with SZM to ensure better performance in franchises
Proactively assessing the vendors needs & maintaining a good relationship with them
Coordination with the internal stakeholders to ensure resolve the escalations & queries of the vendors
Rate card discussion with the vendors/franchise
Ensuring to reduce the cost per order(CPO) with franchise & vendors
Workforce Management
Creating manpower planning from the monthly projections received from sales team
Analyzing the root cause for attrition & building strategies to reduce the attrition
Working with the HR team & SZM to close all the open positions
Training & mentoring the SZM & HIs on ground to smooth functioning of hub
Providing feedback to the SZM on their performance & ensure better performance
P&L Management
Responsible for handling the P&L of their respective state in coordination with SZM
Building strategies & processes for reducing discrepancies in the planned budget for maintain P&L for the state
Maintaining the productivity of the hubs & delivery partners in coordination with the SZM to increase the revenue of the state
Required Experience:
Manager
Employment Type
Full-Time
