Field Service Technician - Toner Production Equipment Level 3
Field Service Technician - Toner Production Equipment Level 3
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Salary Not Disclosed
1 Vacancy
Job Description
Position Overview
The Field Service Technician Toner Production Equipment will be considered a specialist for a product line that the GSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.
This is a remote position. The ideal candidate is located in or willing to relocate to the Pittsburg PA area.
The Graphic Communication Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class state of the art solutions for Ink Jet Printing Digital Printing Wide Format Offset Plates Packaging and a full range of traditional Offset supplies. In addition we are the industry leader in Color Standardization and G7 implementation.
Company Overview
FUJIFILM North America Corporation a marketing subsidiary of FUJIFILM Holdings America Corporation consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services including silver halide consumables; inkjet consumables; digital printing equipment along with service and support; personalized photo products fulfillment; film; onetimeuse cameras; and the popular INSTAX line of instant cameras smartphone printers instant film and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras lenses and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast cinematography closed circuit television videography and industrial markets and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print wide format and packaging with its comprehensive line of digital inkjet presses production toner printers and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products including OEM and FUJIFILM Ultrium LTO cartridges desalination solutions microfilters and gas separation membranes. The NonDestructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure and assets within aerospace and oil and gas industries.
For more information please visit go to to follow Fujifilm on Twitter or go to to Like Fujifilm on Facebook.
FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation headquartered in Tokyo leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare electronics business innovation and imaging with over 70000 employees. Guided and united by our Group Purpose of giving our world more smiles we address social challenges and create a positive impact on society through our products services and business operations. Under its mediumterm management plan VISION2030 which ends in FY2030 we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen 29 billion USD at an exchange rate of 140 JPY/USD). For more information please visit: .
For further details about our commitment to sustainability and Fujifilms Sustainable Value Plan 2030 click here.
Job Description
Responsibilities
- Provide onsite support installations and service repair to customers in North America
- Provide solutions to complex service issues
- Maintain close communication with Technical Service Manager Regional Service Manager and the Technical Phone Support team in to ensure accurate resolution of service issues
- Develop strong working relationships with customers
- Perform preinstallation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
- Complete and submit service activity information and paperwork timely to the appropriate group/department
- Monitor and manage the return of all parts
- Manage and complete all Preventative Maintenance requirements
- Attend training classes (locations throughout the world) to stay current on both new and existing products
- Weekend work and overtime required as needed for installations service calls and training
- Provide technical support and direction to technicians leading to the resolution of escalated service issues
- Conduct technical training classes as needed for technicians
- Provide sales assistance in demos and/or customer visits as needed
- Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
- Communicate technical issues to the Technical Service Manager and technical support group
- Perform related duties as assigned by manager
Required Skills/Education
- High School diploma or GED equivalent
- Twoyear electronics or mechanical engineering degree or equivalent in field experience
- 5 or more years of field service experience with tonerbased production equipment
- Extensive knowledge in electronics and mechanical operation
- Outstanding customer service
- Computer skills with emphasis on operating systems and hardware.
- Requires a valid state drivers license (Real ID compliant) and passport
- Must be able to do extensive traveling
- Possess necessary skills/attributes to include excellent communication skills (both verbal and written) working knowledge of Microsoft applications
Salary and Benefits:
- Up to $36.05 per hour depending on experience
- Medical Dental Vision
- Life Insurance
- 401k
- Paid Time Off
To all agencies: Please no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm viaemail the internet or in any form and/or method will be deemed the sole property of Fujifilm unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired no fee or payment of any kind will be paid.
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EEO Information
Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.
ADA Information
If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department .
Required Experience:
IC
Employment Type
Unclear
