Member Service Counselor Customer Service Representative
Member Service Counselor Customer Service Representative
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Job Description
Discover
The Opportunity
CAA is the leading Member services organization in Canada. With over 300000 Members in Atlantic Canada CAA Atlantic has more than doubled our member base in the past 10 years.
Are you someone who to lend a helping hand Are you that goto person with a sunny disposition and an approachable way about you And most of all are you the consummate people person If this sounds like you then we would love for you to apply to our opening for our Member Service Counselor (Customer Service Representative) in our Halifax Bayers Lake location. Reporting to the Branch Manager we are looking for a mature person who can embrace our Member First philosophy through their genuine interest in our Members but can also understand the intricate ins and outs of the vast array of products and services that CAA offers. This person will be motivated to provide excellent customer service and along with achieving sales targets through in person and over the phone interactions.
This means you will be speaking with our Members in person and over the phone taking payments enhancing their Memberships and explaining our products. Sometimes you will be taking their passport pictures and sometimes you will be issuing their International Drivers Permit. You will be helping them plan their road trips by taking customized orders and handing out tour books and maps. After you have been with us for a while you will be handling their car rentals and hotel reservations and providing them with travel medical insurance.
Find out more about life at CAA Atlantic by watching this short video on YouTube: Hidden Gems: Working at CAA Atlantic
To learn more about the CAA Atlantic employee experience visit us online:
What youll do
Responsibilities
- Provide signature experience customer service to our members and customers
- Identify and recommend the the right product to members and customers you serve
- Contrtibute to teambased enviroment
- Navigate challenging situations with patience and grace at the forefront
What youll need
Qualifications
- You possess a high school diploma and preferably have some postsecondary education
- You are savvy with computer software and can pick up new skills quickly.
- You have enjoyed your experience working with the public.
- You are motivated to sell
- You know your way around a map and can identify many major US and Canadian cities.
- Most of all you have an awesome attitude and desire to help people.
- You can be flexible and work the occasional early evening and 4 hours every third Saturday.
- Bilingualism considered an asset
Look for yourself
Photo Gallery
A little bit about us
CAA Atlantic
CAA Atlantic
At CAA Atlantic were not just a company; were a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947 we are deeply rooted in our region but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety travel and wellbeing in the 21st century.
Serving our members with pride across the four Atlantic Provinces were not your typical organization. As a forwardthinking notforprofit were committed to pushing the boundaries of whats possible.
If youre looking to be part of a company thats leading the charge in modernizing the travel and safety industry look no further. As a fourtime recipient of the Most Trusted Brand in Canada over the past five years were on an unwavering journey to become the most trusted memberfocused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together well drive innovation ensure safety and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation Ronald McDonald House Atlantic and the Janeway Childrens Hospital Foundation in 2022 in addition to many more)
- A competitive compensation package
- Generous paid time off based on professional experience
- Paid volunteering
- Telemedicine provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Health and Safety of employees is the number one priority
- Complimentary Premier CAA Membership
- An inhouse gym facility and/or corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating understanding and exceeding the expectations of our Members
Our Core Values
- WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
- WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will to provide the safety and security they can count on and deliver the great service theyve come to expect. Our word is our bond.
- WE THINK DIFFERENTLY We create a culture built on being curious embracing new ideas backgrounds and perspectives which expands our thinking and leads to creative solutions.
- WE DO THE RIGHT THING We commit to operating in the best interest of others upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic
As a memberdriven organization we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential and we recognize that diverse perspectives enhance our collective innovation creativity and allow us to provide amazing service to our Members.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
