Field Expert Program Specialist
Field Expert Program Specialist
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1 Vacancy
Job Description
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our success.
About the role:
The Field Expert (FE) Program Specialist plays a key role in driving Trip Development quality and performance within the Trip Expert (TE) and Regional Field Lead (RL) Programs at Backroads. Trip Experts and Regional Field Leads are essential to delivering highquality trips worldwide serving as a critical link between the field and the office.
In this role you will collaborate with the FE Program Lead and Senior FE Program Manager to enhance the training communication systems and resources that support TE and RL success. You will also oversee key aspects of the FE hiring onboarding training and performance review processes while contributing to the ongoing development of both programs.
This position is ideal for someone whos proactive organized and has an interest in program development. This opportunity is wellsuited for someone transitioning from the field as it entails the opportunity to travel 35 times a year to our hubs for training purposes.
What youll be doing:
- Support Training: Youll assist in developing and updating training materials agendas and content for virtual (Workday Teams) and live (Field Expert Training at BLUE Quality Summit Field Coordinator Summit) trainings. Travel 35 times per year to support live sessions potentially in Salt Lake City Pernes Tuscany and the Quality Summit location.
- Manage Communication & Resources: Youll maintain and update TE and RL Teams Channels and resources. Capture meeting notes and communicate key updates via email Teams and newsletters.
- Support Hiring & Onboarding: Youll assist in FE and RL hiring onboarding and system updates to ensure a seamless transition into their roles.
- Monitor Performance & Administer Benefits: Youll track deliverable completion support midseason and endofseason reviews and assist in calculating and administering LPF points and travel allowances.
- Enhance Processes & Systems: Youll work crossfunctionally to improve partnership between Scheduling Data Quality and Supplier Operations to support timely and thorough deliverable completion.
- Support FE program development through other projects as needed.
What youll need to be successful:
- 1 years of experience as TE preferred
- LD mentor experience is preferred
- Strong written & verbal communication skills
- Strong facilitation skills
- Strong leadership organization work ethic time management and prioritization skills/
- Ability to work independently and as part of a team efficiently.
- Proficiency in MS Office Suite
Application details:
- Please apply via Workday including a cover letter explaining why you are interested and your qualifications as well as your resume.
- Reach out to Annie Yanofsky with questions.
- Application deadline is April 15th 2025.
Work Environment:
- Berkeley CA
- 4 days in office
Required Experience:
Unclear Seniority
Employment Type
Full-Time
