Senior Customer Support Engineer
Senior Customer Support Engineer
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description Summary
Provides expertise in sustained customer success and growth in the postsales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/. The role has some autonomy but is focused on of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.Job Description
Roles and Responsibilities
- Research and troubleshoot issues involving all aspects of the GE Digital solutions including but not limited to configuration user interface network and communication connectivity and performance Cloud and on premise component interoperability data collection/storage visualization analytics machine monitoring software and associated control systems hardware infrastructure and interfaces to enterprise systems such as ERP PLM and Quality.
- Developing indepth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
- Indepth understanding of key business drivers; uses this understanding to accomplish own work. Indepth understanding of how work of own team integrates with other teams and contributes to the area.
- Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and onthejob training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
- A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
Required Qualifications
- For roles outside of the USA This role requires advanced experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelors degree from an accredited university or college or a high school diploma with relevant experience).
- For roles in USA Bachelors degree in X discipline(s) from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s).
Desired Characteristics
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document plan market and execute programs. Established project management skills.Note:
To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Additional Information
Relocation Assistance Provided: No
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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