Patient Service Associate
Patient Service Associate
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Job Description
About The Role
Counter Assistant
- Perform registration and screening of patients with accuracy and no data breach.
- Ensure accurate billing and timely collection of payment on the same day.
- Ensure compliance to clinic facilities readiness e.g. patient waiting area and SelfService Kiosks.
- Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
Room Assistant
- Assist clinicians and/or therapists for a smooth clinic consultation.
- Ensure proper care and coordination and coordinate first/followup appointments for patients.
- Manage wait time and keep patients updated in a timely manner.
Other Duties and Responsibilities
- Ensure compliance to SOC operation standards.
- Handle patients feedback and ensure timely escalation to Service Team Leader / Service Executive whenever necessary.
- Be ready for deployment across all clinics.
- Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
- Assume any other responsibilities tasked by the Clinic/Nurse Manager Service Team Leader and/or Service Executive (e.g.: admin support duties statistics etc..
What We Are Looking For
- Minimum N Level.
- Healthcare or service or related industry is preferred but not required.
- Proficient in computer skills.
- Team player with good communication and interpersonal skills.
- Able to multitask and work in a fastpaced environment.
Working Location
- Public Healthcare Facilities
Who We Are
PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond.
Since our beginning in 2021 we have helped 6000 nurses and healthcare professionals both full time and part time to secure placements in key healthcare locations including hospitals clinics community care centers testing and vaccination centers.
At PeopleSolve we specialize in recruitment and outsourcing solutions for the healthcare industry.
Cyrus Thong
Registration No.: R
PeopleSolve Pte Ltd
EA Licence No.: 21C0695
Employment Type
Full Time
