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Innovative Systems is seeking a Conversions & Projects Specialist to join our talented Conversions & Projects Support team. This role communicates and trains our clients for their use of eLation Software through the conversion process. The candidate will configure eLation Tables and validate accuracy of client data. Additionally they will manage projects by working with clients and development staff to implement eLation functionality. The position will involve travel and presenting in front of large groups. After hours call rotations is mandatory.
The position is available onsite/hybrid schedule in Mitchell SD only. Remote work is not available for this position.
To apply please visit our website:Innovative Systems (innovsys)
Applications submitted elsewhere will not be considered.
Responsibilities:
Work with new clients and development staff to validate data and align client software uses with eLation best practices in the Conversion process striving for consistency and best possible conversion results.
Assign conversion tasks to team members and monitor use of the conversion console.
Meet regularly with the conversion team to communicate progress or issues of the conversion process.
Review areas of User Feedback to monitor client requests
Work project requests from clients and professional services.
Recreate enter test and close software bugs found.
Increase knowledge base and skill level of internal staff by offering and hosting trainings.
Present webinar and eLation eLevate sessions to increase client knowledge of eLation functionality.
Regular travel is required to client sites for conversions and training sessions.
Must be in a rotating schedule of After Hours Calls.
Ideal Candidate Skills:
Leadership experience and telecommunications industry knowledge are desirable.
Degree in Business Education Technology or similar is preferred.
Benefits:
Competitive wages
Generous paid time off
Ten paid holidays
401(k) matching
Companypaid family Blue Cross Blue Shield health insurance plan
Company contributions to an HSA plan
Companypaid employee dental and vision insurance
Companypaid life insurance
Companypaid short and longterm disability insurance
If you are passionate about customer support and eager to make an impact in a fastmoving company we encourage you to apply. Submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.
To apply please visit our website:Innovative Systems (innovsys)
Applications submitted elsewhere will not be considered.
Required Experience:
Unclear Seniority
Full-Time