IT Support Engineer

As an IT Support Engineer you will work in the IT Operations team providing technical support guidance and assistance to our internal users. You ensure the smooth operation of IT systems and infrastructure. You contribute to a reliable professional and timely IT support delivered to our internal customers. You resolve incidents and requests which require a broad knowledge of the IT solutions provided and insight into the infrastructure. 

You need to have a customercentric approach to resolve issues and provide services offered in the Group IT service catalog. You consult with users to analyze business needs and work with Solution Engineers helping to design appropriate technology solutions. 

As a member of the global IT Support team you will contribute to keeping TOMRA employees productive with stateoftheart IT equipment. You provide feedback to and work with the IT Solution Engineers to continuously improve the solutions provided.  

As a Support Engineer you build expert knowledge in some of the provided solutions and support the infrastructure team with local IT infrastructure maintenance. 

You may be asked to provide divisional systems support or provide expert knowledge for divisional IT topics as delivering offerings from the service catalog. 

User Support 

• Provide L1 and L2 Helpdesk support to end users resolving hardware software and network issues in a timely and efficient manner. 

• Manage the onboarding/offboarding processes including setting up special hardware and software requirements and account configuration. 

• Providing training to users as needed. 

IT Service Management 

• Handle incidents and service requests based on priority. Review prioritize and escalate as necessary. 

• Handle local tickets where handson involvement is required. Act as part of the global Support team on tickets which do not require local handling. 

• Troubleshoot and prepare difficult Support tickets for escalation to L3. Support L3 with information gathering and efficient user communication. 

Client Administration 

• Support and maintain a wide range of devices including desktops laptops mobile device meeting room systems printers and other peripherals. 

• Assist and collaborate with IT Solution Engineer in the configuration deployment and maintenance of IT devices using the Endpoint Management platform. 

• Assist in software and system design releases and rollouts according to change management best practices. 

• Participate in project work to deploy solutions. 

• Help with IT related administration and facility work. 

• Audit computers report and follow up on compliance issues. 

Asset Management 

• Keep IT asset records always updated. Employ automation where possible. 

• Manage local IT asset reporting requirements as needed.  

Infrastructure Management 

• Check local IT infrastructure ensuring that all systems are in accordance with the guidelines provided. 

• Support the global infrastructure team in improving systems documentation and checklists. 

• Support events like Town Hall meetings or customer conferences and ensure the systems are operational/checked prior to the event. Provide expert support during the event. 

Collaboration 

• Collaborate with other IT team members on projects and initiatives. 

• Work with established partners to resolve issues and procure necessary equipment. 

Training and Documentation 

• Guide and train junior Support staff. 

• Participate in and contribute to internal and external trainings. 

• Create documentation and solution articles for new procedures and keep existing documentation updated. 

Qualifications :

• University degree in Computer Science (B.Sc. or at least 3 years of experience in similar positions. 

• Superior knowledge of Windows Client Operations System and Microsoft 365 environments. 

• End user IT support experience. 

• Experience with communication and collaboration systems (Outlook Teams M365 

• Network technology and security knowledge (WAN LAN WLAN) 

• Experience with Microsoft Intune for MDM configuration and application deployment. 

• Windows Server 2022/2019 or Linux administration knowledge is a bonus. 

• Fluent in English. 

• Superior communication and social skills. 

• Selfmotivated and proactive attitude with the ability to work autonomously and prioritize tasks effectively. 

Additional Information :

Why work for us: 

You will have longterm career opportunities with a globally renowned company and the following: 

• Strong benefits offering with medical dental and vision plan options that cover premiums at 100 for employees 

• Be part of a renowned Silver Level 2023 Cigna Healthy Workforce Winning organization 

• Healthy PTO policy with 31 days annually (sick vacation holiday) which increases with each year of seniority 

• Be part of a mission to transform how we all obtain use and reuse the planets resources to enable a world without waste 

• Inclusive company culture that values diversity wellbeing and strong camaraderie among our teammates  

• Global career opportunities with a strong record for promoting internally  

• Professional training and development: We are passionate about people and seeing them succeed 

• We love innovation a collaborative environment where idea sharing and thinking outside the box is encouraged 

For U.S. Applications in accordance with applicable disclosure requirements the anticipated base pay range is $31.26$46.89 hourly.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 

All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Fulltime