Technical Trainer - APAC
Technical Trainer - APAC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Technical Trainer is responsible for delivering worldclass technical training and field development to our network of field service representatives end customers and the wider TOMRA Food business. Our Technical Trainers are trusted experts proactive adaptable and are responsible for driving a collaborative and inclusive learning culture with a strong focus on endtoend customer experience.
Technical Trainers have a keen aptitude for adult learning coaching in the field promoting and delivering best practices exceeding our customer expectations and delivering complex technical concepts in an easy to comprehend and engaging manner. They are responsible for ensuring our field service teams are equipped with the training and development required to effectively service install commission and optimize our customers operations ensuring all aspects of endtoend system quality are met.
This role will be based in our Tullamarine office in Melbourne and works collaboratively with peers and customers ensuring and promoting health and safety for all while maintaining our global brand of quality and excellence.
Regional Training & Development
- Responsible for ensuring Tomra Food employees across the APAC region are effectively trained to our Induction curriculum during the onboarding process.
- Responsible for delivering field coaching on the servicing installation commissioning and optimization of Tomra Food technology to our employees across the APAC region.
- Driving a customer centric inclusive and collaborative learning culture in the region.
- Assisting in the development and delivery of customer experience training to our employees across the region.
- Assisting in the development and rollout of new training initiatives and systems.
- Actively develop and deliver structured training for new products entry to market to drive product success and customer experience with the product.
- Performing training needs assessments with Tomra FOOD Field Engineers and structuring targeted training as per skills matrix.
- Responsible for facilitating and maintaining our field development skills matrices across the region and reporting data for analytics.
- Maintain a close relationship with the field service team service leadership and the APAC customer base providing clear communication and updates on training and development delivery.
- Work collaboratively with the Field Service and Technical Support teams to identify skills deficiencies and deliver structured corrective training.
- Develop and deliver engaging customer demonstrations showcasing TOMRA product & application capabilities in collaboration with our APAC sales teams.
- Optimise our customers operational performance by fine tuning TOMRA products and applications on site.
Customer excellence
- Address or escalate customer complaints; ensure these are investigated or resolved where possible in a timely clear and professional manner.
- Proactively work with customers and internal stakeholders to successfully complete projects (e.g. research and development site testing refurb refit or upgrades).
- Regularly report on progress made with the customer activity plan and call cycle plans.
- Act as the voice of the customer in the value chain to improve products systems and services by reporting on feedback and comments received in the field leadership research and development or sales.
Qualifications :
Required Skills/abilities:
- Relevant university degree level qualification such as Bachelor of Management / Engineering or Trade Certification.
- 3 plus years experience as a Field Service Representative or Engineer preferred.
- Two plus years experience in adult learning environments.
- Two plus years experience in peertopeer coaching.
- Two plus years experience in delivering presentations.
- Experience engaging with customers in a service delivery environment.
- Ability to work in an open office environment as well as industrial customer worksites.
- Relevant experience in troubleshooting electrical and mechanical equipment.
- Strong understanding / knowledge of electronics and electrical assembly and wiring.
- Ability to effectively present information and respond to questions from groups of managers clients customers and the public.
Travel:
- Ability and willingness to travel extensively up to 60 of the time
- Must be able to drive without restrictions and possess a valid Drivers License.
- Must be able to obtain a valid passport for travel.
Additional Information :
Why work for us:
- Birthday leave have a day off on us!
- Onsite car parking
- We love innovation so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged
- Global career opportunities with a strong record for promoting internally
- Professional training and development: We are passionate about people and seeing them succeed.
- We care for the planet and want to make a difference for the future
- Superannuation employer contribution paid on top of base salary
At TOMRA we proudly recognise cultural diversity inclusiveness of thought and individuals to create a great working environment for our employees. So even if you dont think you tick all the boxes and the requirements but you have what it takes we would still like to hear from you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
