TRAINING SPECIALIST

Position Summary 

The Corporate Training Specialist (CTS) is a support role responsible for delivering targeted customerbased program specific training providing ongoing refresher training including program updates as required by Bosch Service Solutions to support client programs.    

General Job Responsibilities 

• Applies effective presentation and facilitation skills using a variety of training and delivery methods. 

• Design and disseminate educational material using approved software assets. 

• Provides training of both new hire associates and existing employees.  

• Records prepares and delivers progress reports for trainees including daily status report and end of training summative reports.  

• Carries out proficiency assessments knowledge checks and Associate feedback surveys; ensures formative and summative checkpoints are administered during and upon completion of Associate trainings. 

• Participate in recruitment effort meetings including but not limited to interviews candidate feedback logistics.  

• Assists with call monitoring feedback and coaching of trainees during new hire trainings refresher trainings and any active trainings where practical work assessments are needed. 

• Updates knowledgebased applications and reference materials as designated by Training Manager and/or Training Supervisors which meet current standards and process expectations. 

• Facilitate refresher training when necessary. 

• Take calls during downtime from training class and other ad hoc projects to remain abreast of current processes; act as ambassador to improve and provide solutions outdated processes. 

• Meets KPI standards and Metrics set by Training Management 

• Regularly attends scheduled meetings and workshops to improve processes. 

• Continued education in Learning and Development aspects of the Training Function to enhance skills and keep abreast of industry standards and evolving practices. 

• Performs other duties as required by Training Manager 

• Some travel may be required depending on business need. 

• Ability to apply for travelrelated documents necessary for travel outside of Associates home country. 

Qualifications :

• English: C1 or higher. 

• Knowledge of adult learning principles and the ability to implement these principles into a training curriculum or equivalent work experience required. 

• Bachelors degree in education or business administration is a plus.  

• Clear and engaging presentation style; analytical and problemsolving skills. 

• Strong communication skills both written and verbal 

• Proficient in Microsoft Office design software  

• Advanced time management skills: demonstrate ability to multitask and meet timelines on deliverables. 

• Selfstarter sense of urgency and works well under pressure. 

• Works well both independently and as part of a team; Strong collaborator. 

• Strong attention to detail 

• Empathy and rapport building; Ability to be sensitive and inclusive with diverse participants. 

• Ability to develop employees through positive motivation and training. 

• Ability to adapt to change and innovation. 

• Ability to relate material to participants real lives. 

• Comfort and use of learning and other necessary technologies 

• Ability to meet participants at their level. 

• Learning & Development certifications or diplomas from accredited schools such as ATD CPTM CPLP certifications a plus 

• Instructional Design experience a plus 

• 3 years previous contact center experience preferred with emphasis on customer service training and call center systems performance statistics. 

• Proficient in Microsoft Office Applications 

Additional Information :

Bosch Service Solutions Costa Rica @boschcostarica) Instagram photos and videos

Remote Work :

No

Employment Type :

Fulltime