FHUK Reservations Supervisor
FHUK Reservations Supervisor
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Job Description
RESERVATIONS SUPERVISOR FRASERS HOSPITALITY UK
Frasers Hospitality a member of Frasers Property Group is a global hospitality leader. As the worlds leading brand in serviced apartments and hotel residences we deliver gold standard hospitality in cities across Asia Australia Europe the Middle East and Africa. A true global brand with a friendly feel our staff are connected through our shared vision and four core values collaborative real respectful and progressive. Passionate about promoting from within our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers our accommodations are available for short and long stays.
What you will be doing as a Reservations Supervisor;
At Frasers Hospitality UK Ltd we are looking for a motivated Reservations Supervisor to join our team at our UK Head Office. You will contribute to delivering exceptional customer service implementing reservations procedures and supervising the reservations team. Whilst coordinating that all reservations personnel ensure they perform their duties correctly you will handle all group accommodation for London. You will assist the sales team in maintaining open communications with clients and key accounts and help contribute to a culture of enthusiasm and success within the team and across the business.
You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further and your leadership skills will further expand as you effectively manage and motivate your colleagues. You should have previous experience in reservations and be driven to succeed and deliver the best results.
What were looking for:
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeshipprogrammes that support you in developing your career
- High Street Discounts on a range of high street shops experiences holidays and much much more.
- Cycle to work scheme save up to 40 on a wide range of bikes.
- Healthcare Cash Plans dental optical medical and more available from 5 per month.
- Referral schemes that pay up to 1500 (just for getting your friends a job!.
- Uniforms are provided.
- We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
- We work withWagestreamgiving instant access to your pay as its earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time stream up to 50 of the money youre already earned learn easy tips to manage your money better and save direct from your salary.
- We offer aLoyalty Bonusthat pays up to 50 of your monthly salary every 6 months just for doing your job subject to terms and conditions available on request *Subject to terms & conditions available on request.
- We are passionate about wellbeing and mental health and we are working towards having fully qualified Mental Health First Aiders in each property.
- Employee Assistance Programme free confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100 of our electricity is generated using renewable energy.
- We recycle have removed single use plastics from our daytoday operation and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
- We have moved to a chemical free cleaning system in our properties and an enzyme based ecofriendly system for our apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested Click Apply Now
Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religion/belief sexual orientation or age.
Required Experience:
Manager
Employment Type
Full-Time
