Student Support Consultant

• Conduct oneonone and group academic advising sessions focusing on academic literacies study techniques and time management.
  
• Monitor student academic engagement using LMS analytics flags and institutional dashboards to identify atrisk students.
  
• Facilitate academic workshops and collaborate with academic staff to embed support mechanisms.
  
• Promote participation in academic enrichment initiatives.
  

• Assist in the onboarding and orientation of new students ensuring smooth assimilation into the institution s academic environment.
  
• Coordinate and maintain accurate student records including attendance academic progress intervention records and other pertinent student information.
  
• Compile detailed reports on student retention engagement and academic intervention effectiveness for submission to relevant committees or management.
  

• Proactively identify academically atrisk students using institutional tools aligned with the approved Student Success and Retention Framework.
  
• Track student progress in collaboration with Programme Coordinators and initiate interventions.
  
• Maintain documented intervention records as required for internal and external audit purposes.
  

• Serve as the primary point of contact for students addressing queries related to academic progress support systems policies regulations and institutional procedures.
  
• Facilitate communication between students and faculty members or relevant departments ensuring timely resolutions of academicrelated matters.
  
• Maintain open empathetic and professional communication channels ensuring students feel valued respected and supported.
  
• Escalate unresolved or sensitive matters to appropriate departments while ensuring professional student communication is maintained.
  
• Provide timely feedback and updates to students regarding academic support interventions
  

• Identify students at risk of academic exclusion or attrition proactively providing appropriate guidance support or referrals.
  
• Collaborate with specialized institutional departments (psychological services finance and student wellness) to assist students facing broader personal emotional or financial challenges.
  
• Refer complex academic or nonacademic student concerns to appropriate institutional authorities.
  

• Ensure compliance with Lyceum College s academic policies procedures and regulatory standards prescribed by the Council on Higher Education (CHE) and Department of Higher Education and Training (DHET).
  
• Participate actively in internal audits and quality assurance exercises related to student academic support services.
  
• Contribute to ongoing policy refinement and procedural development within the Student Support Services unit.
  
• Ensure student support services are delivered in alignment with institutional policies and regulatory standards
  
• Contribute to the drafting of student support policies SOPs and selfevaluation reports as part of the institutional quality agenda.
  

• Facilitate training sessions for students on academic literacies effective study methods referencing skills and digital proficiency.
  
• Regularly engage in personal professional development to stay abreast of best practices in student support and higher education trends.
  
• Collaborate with the Digital Literacy and Library team on the rollout of academic literacies and foundational competencies.
  
• Assist in developing support resources and asynchronous learning content (e.g. videos toolkits).
  

• Represent Student Support Services in faculty meetings academic forums and relevant committees.
  
• Participate actively in institutional committees contributing to the enhancement of studentrelated policies and procedures.
  
• Provide feedback to management on trends and challenges affecting student retention engagement and progression.
  

Requirements

• Education (preferably with a focus on Learner Support Inclusive Education or Academic Development)
  
• Psychology
  
• Social Work
  
• Public Administration (with exposure to student services or academic governance)
  
• Development Studies or Communication (with studentcentered support components)
  

• Excellent interpersonal and communication skills.
  
• Strong ability in academic counseling student advising or pastoral care.
  
• Exceptional organizational and administrative capabilities.
  
• High level of proficiency in Microsoft Office Suite (Word Excel PowerPoint) and familiarity with Learning Management Systems (LMS) such as Moodle.
  
• Critical thinking problemsolving and decisionmaking skills.
  
• Ability to maintain confidentiality demonstrate empathy and work sensitively with diverse student populations.
  

• Experience and knowledge of the regulatory frameworks governing private higher education in South Africa including CHE and DHET requirements.
  
• Demonstrated ability in data management reporting and analytical skills relevant to student support and retention analytics.
  

• Studentcentered approach with strong interpersonal and motivational skills.
  
• Professionalism reliability and integrity in conduct and interactions.
  
• Excellent organizational skills and the capacity to handle multiple tasks simultaneously.
  
• Commitment to continuous professional improvement and institutional goals.