Customer Support Manager
Customer Support Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Hype Tier is seeking a highly motivated and experienced Customer Support Manager to oversee and enhance our customer service operations. The ideal candidate will lead a team of support representatives ensuring a high level of customer satisfaction and operational efficiency. This role requires strong leadership problemsolving skills and the ability to develop and implement strategies that improve customer experience.
Responsibilities
Manage and oversee the customer support team ensuring smooth daily operations
Develop and implement policies and procedures to improve customer satisfaction and efficiency
Train mentor and evaluate support representatives to maintain high performance standards
Handle escalated customer inquiries and resolve issues effectively
Monitor key performance indicators and generate reports on customer service metrics
Collaborate with other departments to enhance the overall customer experience
Identify areas for improvement and implement strategies to optimize customer support processes
Ensure compliance with company policies and industry best practices
Qualifications :
Skills & Qualifications
Proven experience in customer service management or a similar leadership role
Strong communication problemsolving and decisionmaking abilities
Ability to lead and motivate a team in a fastpaced environment
Proficiency in customer support software and CRM systems
Excellent organizational and time management skills
Ability to analyze data and implement process improvements
Bachelors degree in Business Administration Communications or a related field (preferred)
Additional Information :
Benefits
Competitive salary based on experience
Opportunities for professional growth and career advancement
Supportive and dynamic work environment
Comprehensive training and development programs
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
