RFM and CRM Coordinator 1-year contract

Position title: RFM and CRM Coordinator                                
Department: Technology
Position band: Coordinator (G1
Reports to: Restaurant File Maintenance (RFM) Consultant
Type of position: 1year Fixed Term Contract Full time

The Opportunity
The RFM and CRM coordinator will be responsible for deploying all menu key programming for restaurant POS systems across Canada and campaigns within the Digital CRM Program. You will contribute to a fastpaced and high priority team within the Canada Technology function to support innovative and businessasusual activities. You will be partnering with key crossfunctional team members from Marketing Operations Supply Chain Insights Technology and agencies teams to ensure we have the right campaigns deployed on the right platforms.

The position is located in the Toronto office working in the Technology team (Flexible if the person is in another Province).

Who you are
You embrace ambiguity and are passionate about how technology can improve and optimize the restaurant experience. With a strong working knowledge of McDonalds restaurant operations you are an advocate of optimizing the restaurant experience and have ideas on how technology can help reduce crew complexity solve manager challenges and optimize the guest experience. You thrive in a collaborative team environment and enjoy building productive work relationships with internal and external teams. You can juggle multiple projects and commitments without breaking a sweat and have strong communication skills. Youre organized creative a problem solver and enjoy partnering with others to drive results.

Principal Accountabilities: In addition to following McDonalds policies and procedures principal accountabilities include but are not limited to:

• Implement Marketing campaigns in the different tools handled by the Restaurant Technology Operation team (CRM tools and RFM)
• In the RFM tool able to manage POS processes from menu item creation to product launch in restaurant including the development of POS key standards managers guides menu item numbers.
• Communicate issues with all stakeholders and provide status updates when needed.
• Act as third level support for issues relating to menu items descriptions taxes or images set up for various platforms
• In the CRM tools schedule and deploy Advanced Segmentation Offers bonus campaigns lifecycle journeys and other Digital campaigns using McDonalds backend campaign management platforms & tools to support the Digital CRM Offers and Loyalty program.
• Schedule and update the Canada McDonalds website with new product releases to stay complaint with Canadian nutritional regulations.
• Handle businessasusual activities and administrative tasks for the CRM Ops and RFM activities (example but not limited to: Answering mailboxes with questions and escalations from the field assuring we complies to the CASL legislation creation of images requesting legal or translation input and approval processing files ..
• Intake briefs from the Digital Program or Marketing team to execute on all offers bonus campaigns and RFM programing.
• Learn new functionality and evolve operational procedures based on upgrades to platform.

Qualifications :

• Postsecondary education preferred OR Restaurant experience with menu item maintenance (RFM)
• Must have strong PC skills abilities with Microsoft Office products and able to learn new technology in a short time frame
• Strong knowledge of databases functionality and form is a plus
• Ability to approach problems in a logical and analytical manner
• Provided with only general directives have the ability to work independently in a fastpaced and constantly changing environment
• Strong organizational skills and attention to detail
• Excellent interpersonal skills and a strong team player
• Excellent oral and written communication skills
• Comfortable working within a crossfunctional team environment as well as collaborating with stakeholders at all levels
• Preference will be given to candidates who are bilingual in English and French
• Experience working in highpaced Retail & QuickServe Restaurant industry considered an asset.

Additional Information :

McDonalds Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a longstanding policy of providing fair equitable and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request. 

Remote Work :

No

Employment Type :

Contract