Customer Success Specialist Mandarin Speaker
Customer Success Specialist Mandarin Speaker
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Salary Not Disclosed
1 Vacancy
Job Description
Join our dynamic market research company at the forefront of Television Audience Measurement team in Singapore (SGTAM). As a Panel Management Executive at GfK youll play a pivotal role in ensuring the smooth operation of our panel management dedicated to optimizing member compliancy and data accuracy. The successful candidate will be based in Malaysia working closely as part of Panel Management Team in Singapore responsible for communication with households in a Singapore research panel liaising with technicians for installation and maintenance and data maintenance including quality checks and reports.
Overview: Were seeking a proactive and independent Panel Management Executive to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks including scheduling routine maintenance visits for TV meters troubleshooting meter issues coordinating new installations and conducting retraining sessions as needed. Additionally youll be responsible for meticulous data checks and reporting flagging any potential issues such as uncovered viewing meter malfunctions and others. Youll also have the opportunity to be involved with managing Digital panel of Singapore.
- Schedule routine maintenance visits and installations for TV meters
- Troubleshoot and address issues reported by household members regarding TV meter functionality
- Conduct retraining sessions for households to ensure compliance with participation guidelines
- Perform detailed data checks and reporting highlighting any discrepancies or potential issues
- Provide weekly report updates on installation counts pending installations and any technical or operational challenges faced
- Handle telephone and email enquiries from panel members
- Support in managing database of household individual and technical information
- Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
- Proactively engage and manage technicians/parttimers to ensure operation runs smoothly
- Comfortable collaborating remotely with fellow team members and with crossfunctional teams within the organization such as market researchers data processing and technical teams to gather insights and information required
Qualifications :
Please take note that the maximum salary for this role is MYR 5000 MYR 5500.
This is a hybrid working environment with the requirement to be at the office 2 days a week.
Strong communication skills in both spoken English and Chinese with comfort interacting with panel members over the phone. Additional language proficiency such as Malay is a plus.
Minimum of a Diploma/Bachelors degree in Marketing Business Administration or other relevant fields or equivalent practical experience.
Excellent skills in Microsoft Office particularly Excel.
Additional Information :
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Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
