Guest Services Agent - Full Time
Guest Services Agent - Full Time
Posted on :
16-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
Q Center is looking for a Full Time Guest Services Agent to join our team!
Job Summary
The Guest Service Agent is responsible for providing attentive courteous and efficient service to all guests during checkin throughout their stay and at checkout. This position will work with other service teams to maintain a customerfocused environment that allows our guests to have the most positive experience at Q Center.
The schedule for this position varies and will include days afternoons and evenings throughout the week and weekend.
Starting rate for this position is $18.00/hour.
Benefits
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life AD&D
- Disability Benefits
- Employee Meals
Education & Experience
- High School diploma or equivalent and/or experience in a related field required.
- Proficient in Microsoft Office applications to include Word Excel and Power Point required.
- Experience using MultiFunctional Printer preferred.
- Customer service experience required.
- Strong communication skills both written and verbal.
Physical Requirements
- Flexible and long hours sometimes required.
- Light work Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
- Ability to stand during entire shift.
Fundamental Requirements
- Employees must at all times be attentive friendly helpful and courteous to all guests and fellow employees.
- Greet and welcome all guests approaching the Front Desk in accordance with Q Center standards.
- Understand proper operation of the Call Center operation and ensure that all standards are met.
- Answer guest inquiries about services facilities and hours of operation in a timely manner.
- Ensure following of correct process of package delivery mail and messages to guest rooms as well as meeting rooms.
- Perform and complete Front Desk assigned duties; cross train in other areas of the front office as needed.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Follow all cash handling and credit policies; collect payment and make changes for guests.
- Be aware of all rates packages and special activities as listed in specific document of each category.
- Be familiar with all inhouse groups; most notably VIP guests and their needs.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when creating a room reservation by understanding the guidelines given for each specific scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle checkins and checkouts in a friendly efficient and courteous manner.
- Use proper twoway radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Balance and prepare individual paperwork for closing of shift according to Q Center standards.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- Ensure overall guest satisfaction and safety is achieved.
The Q Center:
Q Center is more than a conference center its an experience! With 40 years of experience in meeting planning and special event production Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest fullservice conference facilities in the Midwest our vast 150000 squarefeet of IACCcertified meeting and event spaces regularly host a variety of occasions from largescale Fortune 500 company meetings to small business training and special events like fundraisers and galas. One thing is for sure food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine we aim to make every guest experience beyond expectations. Q Center isnt just for business meetings and conferences our multitalented team and event space makes us one of the Midwests premier special event venues!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.
If you require a reasonable accommodation to complete an application please email your request toand provide the job title to which you are applying.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
