Guest Service Agent Associate
Guest Service Agent Associate
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Job Description
Benefits
- Opportunities for career progression within our team
- Team Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTON
- Excellent work environment and culture
- Access to Hilton University training offering more than 2500 learning programs
- Career development planning and opportunities
- 2540 off Food and Beverages(subject to individual outlets)
- Discounted Bupa health cover
- Yearround recognition
If you are passionate about hospitality thrive in a dynamic environment and love creating memorable guest experiences apply now to join our Hilton Adelaide team!
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Be a part of Hilton Adelaide and help craft unforgettable dining experiences.
We Are Hilton: Hospitality Integrity Leadership Teamwork Ownership Now!
EOE/AA/Disabled/Veterans
We are seeking aGuest Service Agent to deliver exceptional hospitality and create memorable guest experiences. As the first point of contact you will provide a warm welcome handle guest inquiries and ensure a seamless checkin and checkout process.
Hilton Adelaide is centrally located overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5star hotel in Adelaide able to host 500 delegates to meet eat and sleep all under one roof.
What Youll be doing
- Previous experience in a customerfocused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Uphold Hiltons high grooming and presentation standards.
- Calm efficient and organized with great attention to detail
- Ability to multitask while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
What Were Looking For
- Previous experience in a customerfocused role.
- Strong communication and interpersonal skills.
- A passion for hospitality and guest service.
- Ability to remain calm efficient and organized in a fastpaced environment.
- Strong attention to detail and the ability to multitask.
- Competency in IT systems with prior experience in cash handling.
- Experience in Front Office Concierge or conflict resolution (preferred).
Required Experience:
IC
Employment Type
Full-Time
