Operations Coordinator
Operations Coordinator
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50000 - 50000
1 Vacancy
Job Description
This is a remote position.
Role Name: Virtual Operations Coordinator
Schedule:
- 40 hours/week Monday to Friday 8am to 4pm EST
Client Timezone: Eastern Time (US)
Client Overview
Join a thriving premium service company in Southwest Florida providing highend residential and commercial cleaning property care and maintenance services to an exclusive clientele. This established business serves luxury homes and commercial properties managing multiple service lines and maintaining the highest standards of service and discretion. With a growing team of 15 field professionals and partnerships with premier property management companies this dynamic organization is expanding its operations and seeking key talent to support its growth.
Job Description
Take on a pivotal role as the central coordinator for this expanding service company managing critical communications and operations for multiple service teams. You ll be the essential link between field teams property managers and clients ensuring smooth daily operations while maintaining the highest levels of service and discretion. This position offers significant growth potential as the organization expands with opportunities to shape processes and take on increased responsibilities. The ideal candidate will thrive in a fastpaced environment excel at multitasking and demonstrate strong problemsolving abilities while maintaining careful attention to detail.
Responsibilities
- Serve as the primary point of contact for client communications and service coordination
- Process and manage incoming work orders from multiple property management platforms
- Create and optimize daily service routes for 15 team members across multiple service lines
- Schedule and confirm appointments for both residential and commercial clients
- Manage realtime communications regarding property access and scheduling changes
- Coordinate with field teams to ensure efficient service delivery and problem resolution
- Maintain detailed client databases and update contact information
- Handle confidential client information including access codes and property details
- Support invoicing and basic administrative tasks
- Provide realtime operational support to field teams
- Assist in developing and implementing new operational procedures as the business grows
Requirements
- Excellent English communication skills (written and verbal)
- Proven experience with virtual communication tools and messaging platforms
- Strong organizational skills and attention to detail
- Demonstrated ability to maintain strict confidentiality
- Professional phone manner and superior client service orientation
- Experience with basic database and spreadsheet management
- Selfmotivated with ability to work independently after training
- Quick learner with strong problemsolving abilities
- Reliable highspeed internet connection and quiet home office setup
- Availability during US Eastern Time business hours
- Minimum 23 week availability for comprehensive training 23 hours daily)
- Comfort with handling multiple communication channels (phone text messaging platforms)
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Employment Type
Full Time
