Professional Customer Service Agent
Professional Customer Service Agent
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Job Description
PERGOLUX is a rapidly growing ecommerce company in the Home & Garden sector that designs manufactures and sells Pergolas. Founded in Norway PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe Australia North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues youve come to the right place!
We make the dream possible. Be part of our dream team!
Tasks
Act as the first point of contact for customers via phone email and (video) chat.
Provide product guidance solve complex cases manage returns/claims and handle order updates with care.
Support and mentor junior agents during escalation handling.
Work closely with transport service providers and internal teams to resolve shipping or delivery issues.
Take ownership of specialized areas such as claims handling content improvements or technical troubleshooting.
Monitor system performance and ensure proper documentation in tools like Zendesk Shopify and others.
Recommend improvements to internal FAQs and Help Desk materials.
Engage with customers on social media channels to ensure a positive brand experience.
Requirements
Fluency in English (C1 level).
At least 2 years of experience in customer support ideally in ecommerce or technical support environments.
A proactive solutionsfocused mindset and a passion for delivering exceptional customer service.
Strong organizational and timemanagement skills even when working remotely.
Comfort using platforms like Zendesk Shopify and communication tools (training provided if needed).
Willingness to learn adapt and contribute to team improvements.
Benefits
- A dynamic international work environment within a rapidly growing company offering many opportunities for personal and professional growth.
- Healthcare benefits
- Fun and engaging employee events (summer parties Christmas celebrations afterwork gatherings).
- Exclusive discounts on PERGOLUX products.
- Motivated and supportive colleagues who value teamwork and collaboration.
- A strong emphasis on professional development and skillbuilding opportunities.
We look forward to receiving your application and resume!
For more exciting insights into the PERGOLUX culture visit our LinkedIn or Instagram page:
www.linkedin/company/pergolux
www.instagram/pergoluxcareer
Employment Type
Full Time
