Customer Support Technician
Customer Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
- Handles the processing of service requests of the 24/7 Help Desk via telephone email or Jira to ensure courteous timely and effective resolution for the client.
- Monitor coordinate and test fixes to ensure problems have been adequately resolved.
- Customer training on multiple CMS platforms.
- Implement/Oversee the Help Desk tools including wiki and Last Pass.
- Work directly with the Web Development Project Manager and maintain the readiness of the department by anticipating needs and forecasting resource issues.
- Build manage and maintain professional longterm customer and business relationships and partnerships through industry networking to ensure continued growth by effectively understanding a clients business organization and objectives.
- Other duties as assigned flexible/nontraditional schedule may be required.
Technical QualificationsThe candidate should have experience in the following.
- A minimum of 2 years customer support experience
- Knowledge of project management principles
- Using and configuring Linux & Windows Servers
- Ability to troubleshoot and solve server issues
- Knowledge of CMS platforms like WordPress and Magento a plus
- Knowledge of other thirdparty hosting platforms a plus
- Demonstrate strong interpersonal skills and ability to work with endusers and coworkers alike
- Ensure that client hosting requirements are uptodate and reliable
- Multitasking and time management skills with the ability to prioritize tasks
- Demonstrate flexibility in extended hours to meet deadlines whenever necessary
- Strong communication skills
- 100 premiumpaid medical insurance for employeeonlycoverage
- 100 premiumpaid dental insurance for employeeonlycoverage
- Paid Time Off (PTO) 15 days per year for 0 to 5 years of service 20 days per year after 5 years of service
- Paid holidays
- 401k Plan
- Educational assistance some certifications and professional memberships paid
- Premium Only Section 125 for dependent insurance
- Employee life insurance AD&D and longterm disability and longterm care insurance provided
Group vision coverage and supplemental life insurance available to employees and dependents - Were a healthy change of pace from your average cube farm. Our staff is our companys pride and we do our best to provide a rewarding and creative environment. Our spacious clean modern offices have plenty of window space and an open floor plan.
Required Experience:
IC
Employment Type
Full Time
