Customer Technical Support Representative-27667
Customer Technical Support Representative-27667
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Integration Engineer and L3 Support:
Technology and Process: Be able to support a wide range of technical platforms approaches and processes in the within Document management digitization and B2B/B2C solutions: Analyze and document highly complex technical solutions to meet the needs of an assigned project
Software and configuration deployment
System Support: Support production environment (including all existing extensions interfaces modifications and reports) analyze urgent problems that occur and conduct root caused analysis. Be able to occasionally work outofoffice hours for urgent support needs
Able to handle Incident problem management and driving root cause analysis.
Provide technical and functional knowledge guidance and support to other Systems Analysts and application support
General Knowledge & Skills
Computer science university Degree or equivalent experience.
Be able to raise applicable relevant technical and process questions on situations that do not have any indicators for direct answers. We need a person with capability to raise questions that could resultin process improvement.
Progressive experience and expertise that demonstrates mastery in knowledge and capability to apply this knowledge which typically comes with up to 5 years handson experience.
Demonstrated ability to work under pressure; manage client expectations well and be able to work on several projects simultaneously.
Be able to drive internal and or client meetings.
Able to create and present solutions.
Able to work independently and have mentoring / leading skills.
Able to learn new technology and solution methodology efficiently.
Technical Knowledge and Skills
Indepth Hands on experience with the current versions of SQL PL/SQL .Net C# OCR/ICR imaging technology Imaging and workflow technology. HTML Python ETL and or RPA technology.
Indepth Knowledge of data architecture data modeling and information system development methodologies.
Experience with Cloud infrastructure
Working Knowledge with middlewarebased cloud integration technology.
Required Experience:
Unclear Seniority
Employment Type
Full Time
