Customer Support Representative - Tier 1
Customer Support Representative - Tier 1
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Job Description
Are you ready to be apart of changing the game for pharmacy automation with next generation solutions Come join us!
Who We Are:
ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.
ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.
ARxIUM is proud to offer the successful candidate
A Customer Support Representative Tier 1 is responsible for providing technical phone and remote support to internal and external ARxIUM customers throughout the United States Canada and abroad.
This position is a hybrid role based in Winnipeg MB.
What Youll Be doing:
Who We Are:
ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.
ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.
ARxIUM is proud to offer the successful candidate
- Medical/Dental/Vision benefits or Health Spending Account
- Company paid Life/ADD insurance
- RRSP/DPSP
- Educational assistance
- Flexible work schedule
- Generous paid time off
- Employee referral program
- Competitive salary
A Customer Support Representative Tier 1 is responsible for providing technical phone and remote support to internal and external ARxIUM customers throughout the United States Canada and abroad.
This position is a hybrid role based in Winnipeg MB.
What Youll Be doing:
- Providephone support to customers and Field Service Representatives in order to resolve software and hardware issues.
- Performremote troubleshooting datamining log file analysis and software patch installations.
- Supporta variety of interfaces and computer based robotic technologies which automate medication dispensing and packaging in different pharmacy settings.
- Provideeffective installation preventive and corrective repair instructions for onsite repairs of customer equipment.
- RepresentARxIUM to the customer and provides effective professional communication regarding customer problems.
- Updates reviews and closes support tickets as required.
- Dispatches support requests to Field Service Representatives or thirdparty subcontractor for onsite repairs when required.
- Must be able to work varied hours (including weekend and holiday support) when assigned.
- Must be able to accommodate some travel for onsite installations and training.
- Performs related duties as assigned.
- 3 years of customer service and phone support experiencein a related field.
- Bilingual in English and French
- Excellent computer skills (Windows OS; Microsoft Word Excel)
- Ability to describe/troubleshoot software issues and mechanical problems as well as the interface workings between systems/devices using detailed workflow processes.
- Ability to describe/troubleshoot software issues and mechanical problems as well as the interface workings between systems/devices using detailed workflow processes.
- Electromechanical knowledge.
- Certification or Diploma in a technical field or equivalent experience is preferred
- Experience with software mechanics robotics andrelational databases (TSQL &SQL Server)is considered an asset.
Take a look at your potential career with ARxIUM and apply today.
WE would love to meet you!
WE would love to meet you!
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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