ServiceNow Manager
ServiceNow Manager
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Job Description
Fusion HCR is hiring! Are you a ServiceNow expert looking for an exciting opportunity to make a real impact As the Manager ServiceNow youll take the lead in driving the maturity of our organizations service management processes leveraging the powerful ServiceNow platform. In this role youll help shape and implement key ITIL processes including Incident Problem Change Asset Management Service Catalog and more across both corporate and property locations.
Youll partner with a collaborative team of professionals to design configure and optimize workflows while also driving automation and reporting strategies that improve our overall service management operations. If youre passionate about ServiceNow enjoy working in a dynamic fastpaced environment and thrive in making complex systems work for the business this is the role for you!Key Responsibilities:
- Lead Process Design and Implementation: Work with property teams to develop and implement standardized ServiceNow processes including configuration integration testing and solution design to optimize workflows and enhance the user experience.
- Collaborative Documentation and Support: Develop clear concise technical and process documentation utilizing ServiceNows knowledgebase to share insights and solutions with endusers and internal teams.
- Consultation and Enhancement Design: Engage with endusers to gather requirements define enhancement needs and offer guidance on improving service management processes. Be the bridge between business requirements and technical solutions.
- Drive Continuous Improvement: Champion the development of integrations and process automation within the ServiceNow platform. Focus on improving ServiceNows performance health and compliance ensuring all audit requirements are met efficiently.
- Reporting & Dashboards: Create impactful reports and dashboards that provide actionable insights for management and ensure datadriven decisionmaking across the organization.
- Leadership & Roadmap Development: Lead Steering Committee meetings assist in the development of longterm roadmaps and provide strategic input to drive the evolution of ServiceNow and its applications.
- Improve SelfService Capabilities: Enhance the SelfService experience by streamlining processes in ITSM/ITIL Incident Management Service Catalog and more empowering users to solve issues on their own.
- Workplace Safety & Consistency: Ensure all duties are carried out in a safe manner with a commitment to consistent attendance and the highest standards of service.
- ServiceNow Pro: You have 35 years of experience as a ServiceNow user or application owner with handson experience configuring core modules like Service Catalog Incident/Problem Management and Asset Management.
- ITSM Savvy: You understand ITIL processes and ITSM solutions design with 35 years of experience in this field. Bonus points if you have ServiceNow Administrator certifications!
- Problem Solver: Youre a strategic thinker with excellent analytical problemsolving and troubleshooting skills. You love taking on complex challenges and finding solutions that make systems and processes work better.
- Strong Communicator: Whether its with technical teams or business users you know how to communicate technical information clearly and effectively making it understandable for any audience.
- Team Player: You thrive in collaborative environments and enjoy working with diverse teams across different levels of an organization to achieve common goals.
- Adaptable & Resilient: Youre comfortable in a fastpaced constantly evolving environment and you excel under pressure juggling multiple tasks while maintaining attention to detail.
- CustomerFocused: With a strong service orientation you prioritize the needs of the business and endusers always striving for excellence in service delivery.
- Education: A Bachelors degree in MIS Computer Science or a similar technical field or relevant industry experience.
- Experience: 13 years as a ServiceNow user or application owner with 35 years of experience in ITSM solutions design and development.
- Certifications: Certified ServiceNow Administrator (preferred) Certified Advanced ServiceNow Administrator (a plus).
- Regulatory Knowledge: Familiarity with working in highly regulated environments (e.g. MICS PCI SOX) is a plus.
- Communication Skills: Excellent interpersonal skills and the ability to effectively engage with various stakeholders across the business.
- Flexibility: Ability to work varying shifts including nights weekends and holidays as needed.
Were proud to foster an inclusive dynamic and innovative environment where your contributions will directly impact our global operations. As aServiceNow Manager youll play a key role in advancing the tools and systems that power one of the worlds most iconic hospitality brands.
This is a fantastic opportunity to grow your career in a supportive forwardthinking organization that values continuous learning professional growth and cuttingedge technology. If youre ready to take on a challenging and rewarding role with a global leader in hospitality wed love to hear from you!
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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