Deskside Technician II
Deskside Technician II
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Working in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and handson support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone via email and face to face as well as acting as a point of escalation with 3rd party resolver groups for problems that you cant resolve.
Job responsibilities
- Provide support that consistently meets or exceeds Customer expectations;
- Determine and recommend which products or services best fit the customers needs;
- Identify analyze and repair product failures. Order and replace parts as needed;
- Support and maintain user account information including rights security and systems groups;
- Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite in cooperation with the resolver group who transferred the issue if necessary;
- Provide troubleshooting and problem resolution support for all network devices;
- Coordinate with thirdparty vendors to resolve hardware and software problems as required;
- Receive and resolve hardware or software related issues from Tiers 2 and 3 when breakfix is necessary to solve an issue at location/onsite;
- Interface with hardware and software vendors for planning and problem resolution;
- Interface with manufacturers and thirdparty vendors for technical assistance;
- Execute the installation of PCs peripherals and LANbased equipment;
- Assist with setting up security file access and other administrative procedures associated with moves;
- Move workstations peripherals and telecommunications equipment as required;
- Order receive and provide all required equipment materials and third party vendor services to implement IMACs;
- Install and set up equipment cables outlets and all other hardware required for implementing IMACs
- Test completed IMACs and verify acceptance by end user
- Document changes to inventory use and configuration
- AV and Conference support with software such as Webex Skype for Business Zoom etc.
- ITIL V3 Foundation Certification (recommended)
- Microsoft Operating System / Office Certification(s) will be an asset
- Advanced MS Office 365 skills
- Scripting coding skill will be considered an advantage
- Able to solve simple hardware issues
- iOS Android advanced user
- Basic Networking skills
- Knowledge of Active Directory permissions
- At least 3 years experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements
- Team Player and Analytical Thinking
- Open and positive personality and Stability / Stress tolerance
- Customer oriented (Service awareness)
- Good interpersonal and communication skills
- Able to adapt in a fast evolving technology environment and ability to learn
- Able to assume day to day responsibilities generating specific deliverables
- Relationshipbuilder at ease with people and capable of quickly building trust.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity. In case you need further information just send us a message at and well be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many smalltomidsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate teamoriented workplace. If you are a customercentric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini and join us on LinkedIn Facebookand Instagramwhere we regularly post insights from our colleagues.
#LIONSITE
Required Experience:
IC
Employment Type
Contract
Key Skills
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