GS - Chatbot Digital Content Specialist
GS - Chatbot Digital Content Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Get to Know the Team
Help Centre team is a contentfocused team that supports our consumers and partners which includes users drivers and merchants. We work collaboratively to enhance the user experience through the creation of useful content.
Get to Know the Role
Content Specialists create manage and maintain quality content for our Help Centre. Our specialists develop articles collaborate with teams and initiate projects aimed at user satisfaction. You will report to Assistant Manager Chatbot and Digital Content and work onsite at our office in Bangkok.
The Critical Tasks You Will Perform
- Content Development: Deliver comprehensive concise and userfriendly content for the Help Centre including articles FAQs chatbots guides and more. You will create edit and update these materials.
- Artwork Development: Create compelling and visually engaging artwork as required to enhance and support the textual content.
- Content Management: Manage us and categorization of content within the Help Centre to improve accessibility and user navigation.
- Collaboration: Work closely with various departments (Customer Service Product etc. to ensure content aligns with the latest product and policy updates and accurately addresses common customer queries and issues.
- User Experience: Leverage customer feedback and data analytics to enhance Help Centre content and user experience.
- Content Strategy: Evaluate content effectiveness and recommend improvements in line with our internal goals and feedback from users.
- Improvement Project: Initiate and lead projects aimed at maintaining and increasing customer experience and satisfaction when using our Help Centre.
Qualifications :
What Essential Skills You Will Need
- Bachelors degree in English Communications or a related field
- Experience with content creation technical writing or a similar role
- Previous experience in the customer service field would be beneficial but not mandatory
- Ability to translate complex concepts into easilyunderstood content
- Collaboration skills to work effectively with various local and regional teams
- Familiarity with content management systems Help Centre platforms and design software would be a plus
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
