Application SupportProduct Specialist 2 remote
Application SupportProduct Specialist 2 remote
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Job Description
Overview
Knowledge Services is seeking an Application Support/Product Specialist for a contract through the end of June 2025 (likely for extension) with the State of Maine.
- Applicants may work 100 remotely
- Must be able to be oncall every 3rd weekend
- Applicants should have prior government experience supporting health care applications/technology
Responsibilities
Application Support/Product Specialist Responsibilities:
This position will be a member of an application support team and will become a technical subject matter expert for the state psychiatric hospitals applications and systems.
This position will provide application operational enduser support including rotational afterhours oncall support.
This position will be included on the implementation team of the state hospitals electronic health record project referred to as ICM and additional implementation teams for other state hospital initiatives/projects.
Enduser support
User Administration
System Administration
Interface Monitoring
Afterhours support
Forms development
Report writing
Work with cross functional technology teams to determine best practice configurations and workflows.
Read/analyze/modify technical documentation
Work with vendor(s) to facilitate implementation
Perform system testing
Qualifications
Application Support/Product Specialist Required Skills:
Must have at least two 2 years of experience in application support technical support experience with application vendor management application implementation and technical and user workflows.
Application Support and Implementation
Vendor Management
Technical Support
Preference will be given to candidates with the following skills:
Healthcare information technology
User administration
Application System Administration
Crystal Reporting experience
XML development
SQL programming language
We are an Equal Opportunity Employer. We do not discriminate on the basis of race religion color sex age national origin or disability.
Required Experience:
Unclear Seniority
Employment Type
Temp
