Manager - Learning Design in Global Learning and Knowledge Management
Manager - Learning Design in Global Learning and Knowledge Management
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Job Description
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
How will you make an impact in this role
The Global Learning & Knowledge Management (GLKM) organization provides a full range of dynamic evolving learning and performance solutions that enrich our colleagues skills and knowledge. We power engagement and drive business results across Global Servicing (GS) through talent solutions. We are seeking a Manager of Learning Design to lead development of learning solutions for Global Travel & Lifestyle Services.
Key Responsibilities Include:
- Lead the overall design and implementation of multiple global new hire journeys and continuing education
- Collaborate with strategic and operational leaders
- Lead the resource planning for assigned design deliverables and maintain strong project planning practices
- Serve as central point of contact and people leader for Instructional Designers
- Work across internal/external partners to ensure timelines are met
- Partner with internal SMEs to create effective learning experiences
- Partner with Knowledge Management to ensure CHC articles are leveraged and embedded within the learning journey
- Coordinate the facilitation of Train the Trainer programs
- Proactively assess learning success and report on the impact and effectiveness of varying programs
Minimum Qualifications:
- Previous Learning Design and/or Delivery experience supporting GS is preferred
- Minimum 3 years experience in Adult Education
- Strong project management experience
- Results Driver: Track record of successfully managing multiple projects at once successfully
- Demonstrated ability to meet deadlines excel in a complex fast paced teamoriented environment with rapidly evolving business demands
- Exceptional Stakeholder Management: Proven ability to effectively collaborate partner and consult with global senior leaders business partners and to bring together competing priorities and ultimately drive business results
- Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and drive desired business outcomes by setting a vision goals and objectives that motivate and inspire the organization to deliver
CrossFunctional Leader: Demonstrated ability to lead and partner with crossfunctional virtual teams and operate autonomously making complex decisions in situations of ambiguity and time pressure
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Exec
Employment Type
Full-Time
