Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Jenkins and Wynne Ford we are looking for a customeroriented Service Advisor for our service department. Advisors are responsible for checking in customers scheduling appointments and providing their customers with reliable status updates. Service advisors work closely with our Ford Certified technicians to ensure the customer is given reliable information about their vehicle. They also arrange loaners for our customers if needed.
We are looking for someone who has an upbeat personality someone who is willing to go above and beyond for their customers has the ability to multitask and perform expedited follow up.
Must be comfortable working on your feet for long periods of time.
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms to the technician as described by the customer
Determine and recommend maintenance base on age mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time and stick to followup promises
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor assistant lane manager or service consultant
Very energetic personality
A desire for a longterm career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fastpaced environment
Basic computer skills
Positive friendly attitude
High school diploma or equivalent
Required Experience:
Unclear Seniority
Employment Type
Full-Time
