Pt Svc Surgery Referral Coord
Pt Svc Surgery Referral Coord
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Helps patients and referring practices schedule appointments in an ambulatory clinical setting. Provides professional and courteous customer service throughout the appointmentmaking process. Ensures accurate and timely messaging and assists with referrals from various sources such as phone fax or electronic systems.
Education/Experience:
- High school diploma or GED required.
- One year of office or customer service experience in a fastpaced environment.
- Experience with phones electronic messaging and medical terminology preferred.
- Knowledge of insurance and thirdparty payor requirements.
Licensure/Certification:
- Must pass a departmental data entry test.
Essential Functions:
- Acts as a liaison between scheduling clinics and referring practices to maintain positive relationships.
- Schedules updates and cancels appointments using established guidelines.
- Screens calls documents scheduling details and communicates with clinical departments.
- Coordinates tests consults and other services among physicians patients and external labs.
- Schedules inpatient testing and surgeries ensuring proper preparation and communication.
- Verifies insurance information secures authorizations and assists with billing and coding.
- Ensures accurate registration and billing data following departmental policies.
- Works with team members to achieve department goals including call metrics.
- Maintains accurate documentation and assists with insurance and authorization requirements.
- Identifies opportunities to improve customer service and resolves issues efficiently.
- Updates physician calendars clinic templates and coordinates rescheduling as needed.
- Completes other duties as assigned.
Skills/Qualifications:
- Strong oral and written communication skills.
- Ability to multitask and resolve issues under pressure.
- Maintains a positive attitude in demanding situations.
- Builds professional servicefocused relationships with patients physicians and colleagues.
Work Environment:
- Medical office setting.
Physical Requirements:
- Primarily sitting with occasional standing walking bending and reaching.
- Frequent use of hands for typing and phone handling.
- Occasionally lifting up to 20 lbs.
Employment Type
Full-Time
