Field Support Engineer
Field Support Engineer
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Job Description
The Field Support Engineer is responsible for direct customer facing activities in support of technical services onsite for the Boston Metro area. This includes but is not limited to biomedical service support representation of NKA technical services in meetings or general response to escalated issues.
Essential Functions and Main Duties
- Support of biomedical services for NKA products.
- Conducting meetings with the hospital technical teams.
- Conduct trainings and technical tips and recommendations in support of biomedical staff.
- A technical conduit/liaison between NKA and customers.
- Project manage or act as the technical lead for any NK projects at the hospital i.e. updates and remediations etc.
- Adhere to all company policies procedures and business ethics codes.
- Duties may be modified or assigned at any time based on business need.
Qualifications
Education / Certification / Experience Required
- Bachelors degree in information technology biomedical engineering or related discipline; relevant education and experience accepted in lieu of degree
- 5 years of experience of related software hardware and medical device; experience in a clinical engineering capacity is preferred
- Extensive understanding of hospital IT functions infrastructure issues and medical systems integration desired
- Experience working effectively in a live clinical environment
- Client relationship management experience
- A high degree of experience in a high touch customer focused technical organization
- Level and compensation depend on location experience education and skills
Competencies Required
- Good problemsolving skills
- Solid oral and written communication ability
- Must be able to communicate verbally and in writing and to receive and understand verbal and written instructions in English
- Able to work effectively both independently and in a collaborative team environment
Compensation
The anticipated range for this position is $85000 to $108000. Actual placement within the range is dependent on multiple factors including but not limited to skills education experience and location.
Perks & Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this fulltime position are 8:00 a.m. to 5:00 p.m. MondayFriday unless otherwise stated by the department manager. Holiday weekend and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion.
Physical: Generally may require some reaching bending stooping squatting crawling kneeling pushing pulling lifting carrying up to 20 pounds finger dexterity repetitive motions standing walking sitting hearing visual acuity color vision and 2way written/verbal communication in English. More specific details may be provided as needed or requested.
Travel: Approximately 1020 between hospital locations 100mile radius approx.
Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities and to achieve the necessary vendor credentialing. As part of this process it is typically required to provide proof of vaccinations (including for COVID19 and related personal medical information and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics. This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices.
Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at .
Employment Type
Full Time
