CX Support Systems Specialist
CX Support Systems Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 72000 - 80000
1 Vacancy
Job Description
ABOUT onX
As a pioneer in digital outdoor navigation with a suite of apps onX was founded in Montana which in turn has inspired our mission to awaken the adventurer inside everyone. With more than 400 employees located around the country working in largely remote / hybrid roles we have created regional Basecamps to help remote employees find connection and inspiration with other onXers. We bring our outdoor passion to work every day coupling it with industryleading technology to craft dynamic outdoor experiences.
Through multiple years of growth we havent lost our entrepreneurial ethos at onX. We offer a fastpaced growing techforward environment where ownership accountability and passion for winning as a team are essential. We value diversity and believe it leads to different perspectives and inspires both new adventures and new growth. As a team were hungry to improve value innovation and believe great ideas come from any direction.
Important Alert: Please note onXmaps willnever ask for credit card or SSN details during the initial application process. For your digital safety apply only through our legitimate website at onXmaps.comor directly via our LinkedIn page.
WHAT YOU WILL DO
onX is seeking a CX Systems Specialist with a passion for delivering world class support experiences using wellorchestrated technology. Your focus will be on planning and executing projects to improve the key technological systems involved in communicating with and supporting onX customers. You will be a part of our Customer Experience team that builds customer confidence through uncomplicated informative and friendly support experiences. This is a great opportunity to be a part of a dynamic growing company focused on making an impact on the business and on the many customers who interact with the company. This role will serve as a support systems administrator at onX and will report to the Director of Customer Experience.
As an onX CX Support Systems Specialist your essential job duties and responsibilities will look like:
- Configuration of ticketing software including channel management and ticket routing fields & notifications.
- Optimization of selfservice software.
- Assisting with CX software contracting and license management.
- Identifying gaps in support tooling and advocating for investment to fill these gaps.
- Improving automated exchange of information between our CRM and other company systems.
- Collaboration with Customer Experience leadership to define and execute systems priorities in service of departmental objectives and key results.
- Development of a forwardlooking support systems roadmap.
WHAT YOULL BRING
- Bachelors degree or equivalent experience.
- 3 years of experience in technical project/program management.
- Experience with and/or certification in CRM administration.
- A shared passion for and ability to demonstrate onXs Company Values.
- Permanent US work authorization is a condition of employment with onX.
- Ability to travel for multiple days to a corporate office or other onX strategic location such as a Basecamp.
ADDED BONUSES
Though not required we would be thrilled to consider candidates with any of the following:
- Degree in MIS or Business (with a technical focus)
- Experience with syncing databases.
- Experience with APIs.
WHERE YOU CAN WORK
onX has created a thriving distributed workforce community across several US locations. This position can be performed from an onX corporate office Basecamp or Connection Hub.
- Corporate Offices: onX was founded in Montana with offices in Missoula and Bozeman. If you prefer to work in an office at least part of the time this is a great option.
- Basecamps: onXs Basecamps are established virtual workforce communities where a sizable number of distributed team members group for work volunteering socializing and adventure.
- Our current Basecamps are located within a 90mile radius of the following: Austin TX; Denver CO; Kalispell MT; Minneapolis MN; Portland OR; Salt Lake City UT; and Seattle WA.
- Connection Hubs: onXs Connection Hub locations are smaller emerging communities of distributed team members.
- Our current Connection Hubs are located within a 60mile radius of the following: Boise ID; Charleston SC; Charlotte NC; Dallas/Fort Worth TX; Phoenix AZ; Richmond VA; Spokane WA; and Vermont.
HOW YOULL BE COMPENSATED
onX is committed to compensating all employees fairly and equitably for their contributions. For this position applicants can expect to make between $72000 to $80000 upon hire. The pay range will vary based on experience skills certifications and education among other factors as required in the job description. In addition fulltime onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10 based on company performance.
WHAT WERE OFFERING YOU
- Competitive salaries annual bonuses equity and opportunities for growth
- Comprehensive health benefits including a nomonthlycost medical plan
- Parental leave plan of 5 or 13 weeks fully paid
- 401k matching at 100 for the first 3 you save and 50 from 35
- Companywide outdoor adventures and amazing outdoor industry perks
- Annual Get Out Get Active funds to fuel your active lifestyle in and outside of the gym
- Flexible time away package that includes PTO STO VTO quiet weeks and floating holidays
PERFORMANCE ESSENTIALS
In this role success is driven by cognitive abilities such as concentration and problemsolving essential for our computercentric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation please contact us at .
Position open until filled.
#LIRemote
At onX we believe that diversity makes us better. Bringing together a diverse set of backgrounds ideas and opinions helps us to achieve our mission to awaken the adventurer in everyone. We are proud to be an equal opportunity employer. onX is committed to equal opportunity not only in our hiring practices but also in our employment practices including but not limited to development compensation and promotion. We strive to build an inclusive work community where everyone can be their authentic self and together we win as a team. Come join us!
onX does not sell any Personal Information but we may transfer employment related records to our service providers or third parties that provide business services to onX or as required by law. For more information see our.
As part of our interview process your conversation may be recorded for documentation purposes to allow interviewers to focus fully on the discussion. Recordings are confidential and accessible only to authorized personnel without the use of AIbased summarization. Please note onX respects all applicable laws regarding recording consent and you will have an opportunity to optout if preferred.
Required Experience:
Unclear Seniority
Employment Type
Full Time
