Payment Operations Supervisor

Join Skillz and Level Up Your Career!

Are you ready to take your career to the next level Join Skillz the first publiclytraded mobile esports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide. Skillz is revolutionizing the gaming industry providing the ultimate platform for competitive mobile games. By fostering social competition within games Skillz empowers developers to create multimillion dollar franchises while connecting players through fair enjoyable and meaningful competition.

At Skillz we firmly believe that everyone is born with unique skills and deserves to experience an epic win. We understand the thrill of achievement and the satisfaction of overcoming challenges. Thats why we passionately champion game developers and players alike empowering them to unleash their full potential through the power of competition.

Life @ Skillz

• Culture of Impact: Join a united team of builders creators innovators and entrepreneurs driven by the desire to win. At Skillz we create value and make a difference in the world.

• Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package which includes 100 coverage for medical dental and vision expenses for both you and your entire family. Additionally take advantage of our 401K matching equity incentives pretax benefit options and more.

• Wellness Support: Enhance your wellbeing with our array of wellness initiatives including meditation and mental health resources physical fitness coaching and classes family planning assistance health and parenting guidance virtual therapy sessions and more.

• Perks: We believe in enhancing your work experience. Enjoy daily breakfast lunch dinner snacks Friday Happy Hours a fullsize gym with showers commuter benefits insurance and many more. We also offer competitive paid time off PTO & company holidays to help you recharge and pursue your passions.

Why Skillz

• Pioneers of SkillBased Competition: Skillz is not just any company in the gaming industry; we are the pioneers of skillbased competition partnered with industry titans like UFC NFL TMobile Buzztime Bowlero while also hosting renowned events like the Game Developer Conference GDC. Join us in transforming the way people play games and building the home of competition for all.

• Impact Beyond Gaming: Skillz harnesses the power of its platform to support nonprofit organizations such as Susan G. Komen American Cancer Society the NAACP and more. By participating in Skillz tournaments you can make a difference and contribute to causes you care about.

• Recognized Success: Skillz has earned recognition as one of Fast Companys Most Innovative Companies CNBCs Disruptor 50 San Francisco Business Times Best Places to Work Forbes Next BillionDollar Startups and the #1 fastestgrowing company in America on the Inc. 5000 list and many more.

• Talent Magnet: Join a team of talented professionals who are passionate about what they do. Our team includes experts from Meta Apple Amazon Google Microsoft Tesla Twitter (X) Roblox Zynga Samsung Lyft EA Riot Nexon Gameskraft PlayStation Unity Scopely Tinder Intel Deloitte EY Twitch DraftKings and more.

The Future of Gaming Awaits!

The gaming industry is larger than movies music and books combined with over 3 billion active gamers playing monthly and over 25 million active developers worldwide. Mobile gaming in particular is the fastestgrowing segment projected to reach $300 billion by 2025. At Skillz you have the opportunity to be at the forefront of this exciting industry and shape its future.

Job Description

The role is pivotal in managing deposit and withdrawal workflows ensuring chargeback compliance and implementing effective fraud mitigation strategies. Additionally this position acts as the primary liaison for vendor relationships with payment processors and plays a key role in supporting product and engineering teams in driving payment product innovations and improvements.

Responsibilities:

1. Streamline Withdrawal Processes: Increase the efficiency of withdrawal workflows to improve player satisfaction and trust driving higher player retention and return rates.

2. Accelerate Fraud Resolution Timelines: Minimize financial losses by reducing the time to fraud case closure through improved tools and processes.

3. Champion Payment Product Innovation: Drive advancements in payment systems by increasing approval rates reducing false fraud flags and identifying opportunities for new payment solutions to boost revenue and enhance the player experience.

4. Monitor and Communicate Payment Trends: Proactively analyze and share insights on payment trends and emerging issues with crossfunctional teams to inform strategic decisionmaking.

5. Shape Strategic Growth: Contribute to the longterm vision of Skillz products and services by implementing initiatives that maximize player retention engagement and overall business success.

Qualifications:

1. 12 years experience in a lead or supervision role

2. 45 years experience in payment operations

3. Experience in industries such as digital gaming banking and sports betting

4. Experience working with Zendesk or other CRM systems

5. Experience working with payments and fraud tools such as threatmetrics ethoca ekata or similiar

6. Demonstrated ethical ability to handle PII information

• Starting Total Compensation: Base Bonus (if applicable) Equity $73000