Manager Digital Technology Transformation and Change Management
Manager Digital Technology Transformation and Change Management
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Salary Not Disclosed
1 Vacancy
Job Description
Universal Orlando Resort believes inperson collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being onsite full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.
JOB SUMMARY:
The Digital & Technology Transformation and Change Management team is focused on driving strategies to evolve and enhance the Guest and Team Member experience at Universal Parks and Resorts. The Manager Digital & Technology Transformation & Change Management will play a critical role in driving the holistic strategic planning & experience transformation across teams.
This role is instrumental in implementing the Universal Destinations & Experiences transformation strategy focused on driving results integration and change management across properties. The position manages overall planning and timelines for all aspects of product adoption relative to both internal and external business needs. The role will facilitate and drive productive and effective internal and external change resulting from new product releases major platform enhancements and strategic business decisions.
MAJOR RESPONSIBILITIES:
Business Readiness
- Drive business readiness and communication efforts to support key partner teams on the journey of new initiatives platforms and products.
- Manage overarching strategies and decisionmaking needs across teams to enable ideal outcomes that drive the business.
- Ensure plans are robustly developed and can be transitioned in implementation and through sustainment for strong ongoing processes.
- Create distribute and present complete business readiness plans to Team Member groups throughout the organization.
- Review and evaluate product roadmaps performance and business metrics to ensure alignment with transformation goals.
Change Management
- Identify changes to business processes systems & technology job roles or organizational structures to support the initiatives and products developed.
- Manage the design of a structured and repeatable program that produces and encourages active participation in change and taps into our human ability to transform.
- Lead change management efforts across product and application development for frontline salaried and executive team members across properties.
- Applies UDX Change Management approach (based on Prosci/ADKAR) across projects programs policies and processes in support of overall transformation strategy supporting product and utilization into the field.
- Succinctly communicate with Team Members on a frequent basis regarding significant product/experience enhancements.
- Support decisionmaking for new initiatives.
- Create and implement structured and continual feedback strategies to maximize acceptance adoption and utilization.
Planning & Prioritization
- Conduct business assessments synthesize qualitative and quantitative data and integrate with key businesses to understand and evaluate ongoing needs to enhance the experience.
- Ensure strategic intent stays aligned with the vision through the development concept delivery and phases.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
Bachelors Degree required.
EXPERIENCE:
- 5 years in change management/project leadership progressive communications digital transformation technology enablement or innovation
- or equivalent combination of education and experience.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando viaemail the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE
Required Experience:
Manager
Employment Type
Full-Time
