Senior Solutions Consultant
Senior Solutions Consultant
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Job Description
Our Mission
Were not your average benefits platform were the driving force that uplifts peoples lives. Our technology connects the entire benefits ecosystem creating better outcomes for employers employees brokers and providers.
Our mission is clear: to build a world where everything works at its best ensuring every employee gets the support they need to thriveboth at work and beyond.
Your Mission
This role blends technical expertise customer relationship management and crossfunctional collaboration to provide toptier support to our most valuable customers. Youll tackle a diverse range of technical challenges for our largest and most strategic clients taking full ownership of their queries. This position offers broad exposure across the business and a high level of responsibility allowing you to make a meaningful impact. If youre excited by a dynamic environment enjoy solving complex problems and thrive when given autonomy this could be the perfect opportunity for you!
Things you will be working on
Design tailored solutions that integrate seamlessly with client systems ensuring alignment with best practices.
Be the goto technical expert during sales implementation and expansion helping clients navigate our platforms capabilities.
Support and consult implementation teams on integrating Ben with HR payroll and benefits systems ensuring a smooth and efficient data flow.
Collaborate with product and engineering teams to shape the roadmap providing valuable client feedback to improve features and usability.
Ensure longterm success by troubleshooting postimplementation issues driving adoption and optimizing integrations.
Develop and maintain technical documentation including customerfacing guides UAT logs and bestpractice libraries.
Stay ahead of the curve by keeping up with the latest in benefits technology helping to shape innovative solutions and improve implementation processes.
We will love you if you have
3 years of experience in a technical role such as solutions engineering technical consulting or software engineering.
A problemsolving mindset with the ability to break down complex challenges and deliver effective technical solutions.
Outstanding communication skills allowing you to translate technical concepts for both technical and nontechnical audiences.
Experience with HRIS payroll systems or benefits technology
Familiarity with programming languages like Python
Strong project management skills and the ability to work autonomously in a fastpaced environment.
This wont be a good match if you.
Prefer a slowpaced highly structured work environmentthings move quickly here and adaptability is key.
Are not comfortable taking full ownership of your work and being accountable for your results.
Thrive on routine and predictability rather than embracing new challenges and thinking creatively.
Need established processes and rigid frameworks to operate effectivelywere a startup and sometimes were still figuring things out as we go.
Struggle with ambiguitywhile we provide guidance there will be times when you need to navigate problems independently.
Tend to wait for direction rather than taking initiativewere a highperformance highreward team that values proactive problemsolvers who step up and take action.
Our Compensation & Benefits
Its important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team!
You can see a selection below along with the full offering here.
Competitive base salary equity so you own what you build
Bonus scheme designed to reward and recognise high performance
100 monthly personal Ben Balance: for whatever works for you whether thats Netflix Spotify or a really expensive cup of coffee! This allowance will increase by 50 for each year of service until you reach 250
Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
28 days of holidays a year plus bank holidays and an option to buy or sell 5 days per year. Also your holiday entitlement will increase to 30 days at your 3rd year of service!
Workfromanywhere scheme allowing you to work from abroad
Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
Comprehensive Private Medical Insurance
Funded Life Assurance cover with the option to voluntarily increase this also includes an annual health check
Comprehensive and tailored mental health support and professional coaching through a leading provider
Diversity and Culture at Ben
We are organically growing a brilliantly diverse inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application just let us know by emailing
Required Experience:
Senior IC
Employment Type
Full-Time
