Junior Technical Writer
Junior Technical Writer
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
About The Role:
As a Technical Writer on the Customer Education team you will play a key role in making Gorgias products more accessible and easier to use. Youll work closely with product managers engineers and subject matter experts to create and maintain highquality documentation that empowers our customers to get the most out of Gorgias.
Your primary responsibility will be to develop clear concise and wellstructured help center articles that align with our evolving product suite. You will ensure that content remains uptodate accurate and userfriendly while maintaining a consistent tone and style.
In this role youll collaborate with a Senior Technical Writer and incorporate their feedback to refine your work. Youll also develop a deep understanding of our users needs and proactively enhance documentation to drive adoption and reduce friction. If youre passionate about translating complex concepts into simple actionable resources and thrive in a fastpaced SaaS environment wed love to hear from you!
What Youll Do:
Collaborate with product managers engineers and other subject matter experts to gather information and understand documentation needs.
Produce highquality clear concise and wellstructured documentation and training materials for the Gorgias Help Center that meet applicable standards and are appropriate for their intended audience.
Work with a Senior Technical Writer and adapt your writing style based on their feedback.
Maintain and update documentation as products evolve ensuring accuracy and relevance.
Stay uptodate on continuous product changes.
Contribute to style guide and team processes that improve how we work.
Who You Are:
You have 12 years of experience in instructional design authoring or technical documentation within a B2B SaaS environment. Please be prepared to provide writing samples.
You are able to quickly grasp complex technical concepts and convey them in simple terms.
You have strong research organizational and analytical skills coupled with curiosity and a knack for asking the right questions.
You can build relationships across teams and communicate effectively with subject matter experts and stakeholders in a distributed work environment
You have experience with authoring tools and technologies including content management systems XML HTML and Markdown.
You have a proven track record of working independently and managing multiple projects simultaneously.
Nice to Have:
Experience with ecommerce platforms such as Shopify and a strong interest in AI.
Familiarity with the Web Content Accessibility Guidelines (WCAG)
Familiarity with using and applying style guides to your writing
Knowledge of SEO best practices for online documentation
Familiarity with image editing tools (Snagit) and video software (Wistia)
Perks & Benefits
5week vacation (We follow each countrys appropriate PTO Laws)
Paid sick leave
Paid parental leave 16 weeks)
MacBook Pro
Personal credit card to buy lunches (youll have your own Gorgias credit card)
We provide private health insuranceand retirement pension
Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
Get up to $2600 CAD of learning material per year (includes bookscourses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Compensation Range: CA$93K CA$103K
Required Experience:
Junior IC
Employment Type
Full-Time
