WAU Student - Security Officer Aid

Job Title: Security Officer Aid
Location: Washington Adventist University Main Lobby
Department: Campus Security
Reports To: Campus Security Director
FLSA Status: NonExempt
Hourly Rate: $17.15/hr.

OVERVIEW OF THE UNIVERSITY
Washington Adventist University (WAU) is a Christcentered institution of higher education that supports a culture of excellence where all feel valued. Nestled in a desirable residential community in Takoma Park Maryland WAU offers its faculty and staff an environment where professional expertise is valued and lasting connections between coworkers are formed as we work together to ensure the success of our students. Regardless of title every employee supports WAUs vision of producing graduates who bring moral leadership and competence to their communities.

SUMMARY
Washington Adventist University is seeking a friendly and professional Security Officer Aid to serve as the first point of contact for staff students and guests at the universitys mail lobby. This position will combine exceptional customer service with security awareness providing a welcoming Disneyworldlike experience while ensuring the safety and security of the campus community. The ideal candidate will be a peopleoriented individual with strong communication skills and a keen eye for safety best practices in a higher education environment.

ESSENTIAL RESPOSIBILITIES

• Greeting & Customer Service:
  • Provide a warm friendly and professional greeting to all visitors staff and students entering the mail lobby.
  • Assist guests with directions inquiries and provide information about the campus in a courteous manner ensuring an exceptional experience akin to a Disney World standard of hospitality.
• Security and Safety Protocols:
  • Monitor and enforce security policies related to campus safety and access control.
  • Ensure that all visitors and guests follow the universitys safety protocols and reminding students to have their ID badge visible.
  • Maintain a visible and approachable presence in the lobby to discourage any suspicious or unauthorized activities.
• Providing Information on Security Practices:
  • Educate staff and guests about university security practices emergency procedures and safety measures in a friendly and approachable manner.
  • Stay informed of any changes or updates in university security policies to effectively communicate with the campus community.
• Monitoring & Reporting:
  • Keep an eye on the overall security environment within the mail lobby and surrounding areas.
  • Report any suspicious activity safety hazards or maintenance issues to the appropriate authorities or campus security officers.
• General Support:
  • Assist with other administrative or securityrelated duties as needed to support the campus security team.
  • Act as a liaison between students faculty and staff to promote a safe and welcoming campus environment.

• High school diploma or equivalent.
• Be enrolled as a fulltime student at Washington Adventist University
• Previous customer service or security experience preferred but not required.
• Strong interpersonal and communication skills with the ability to interact effectively with diverse groups of people.
• A friendly approachable demeanor and the ability to maintain a calm professional presence under pressure.
• A commitment to providing toptier customer service and supporting the security team in fostering a safe campus environment.
• Ability to follow instructions and adhere to security protocols and procedures.
• Basic knowledge of safety and security practices in a university or public setting is a plus.