Senior ServiceNow Systems Administrator
Senior ServiceNow Systems Administrator
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Job Description
The role:
We are seeking a Senior ServiceNow Systems Administrator with expertise in GRC (Governance Risk and Compliance) / IRM (Integrated Risk Management) to join our team. The ideal candidate will be responsible for the configuration administration and maintenance of the ServiceNow platform with a primary focus on the GRC/IRM module. This role requires strong analytical skills problemsolving abilities and the capability to work in a collaborative environment.
What youll do:
- Administer and maintain the ServiceNow platform ensuring optimal performance and reliability
- Configure and customize the GRC/IRM module including Policy and Compliance Management Risk Management Audit Management and Vendor Risk Management
- Work with stakeholders to gather requirements and translate them into ServiceNow solutions
- Develop configure and support workflows business rules UI policies ACLs and notifications in ServiceNow
- Troubleshoot and resolve technical issues related to the platform
- Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g. GDPR HIPAA)
- Perform upgrades patches and regular maintenance tasks for ServiceNow
- Create and maintain technical documentation user guides and training materials
- Provide enduser support and training as needed
- Administering user roles access controls and security within the GRC module
- Communicate proactively with key stakeholders providing transparent updates on progress challenges and opportunities to ensure full alignment
- Take on additional responsibilities as needed to support organizational goals and operational needs
What youll need:
- Bachelors degree in Computer Science Information Technology or related field
- 3 years of experience in ServiceNow administration with a focus on the GRC/IRM module
- Strong knowledge of ServiceNow platform capabilities architecture and best practices
- Experience with ServiceNow GRC/IRM workflows policy management risk management and compliance tracking
- Experience with ServiceNow integration techniques (e.g. REST SOAP MID Server web services)
- Experience with all the ServiceNow modules
- Familiarity with ServiceNow reporting dashboard creation and data analytics
- Proficiency in ServiceNow scripting (JavaScript Glide API) and workflow automation
- Strong analytical and problemsolving skills
- Excellent communication and collaboration abilities
Nice to have:
- ServiceNow GRC/IRM Certification
- ServiceNow Certified System Administrator
- ITIL V4 Certification
Required Experience:
Senior IC
Employment Type
Full Time
