Tech Services Specialist I - Sys Admin - ONSITE
Tech Services Specialist I - Sys Admin - ONSITE
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Job Description
GEICO is seeking a highly motivated Tech Services Specialist with a passion for customer service to provide direct support for GEICO Tech customers network connected devices software and network systems. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission while cocreating the culture of psychological safety and continuous improvement.
Our Tech Services Specialist I is a key member of the engineering staff working on tasks with medium to high complexity including troubleshooting monitoring business application performance and availability. Our team thrives and succeeds in delivering high quality services in a hypergrowth environment where priorities shift quickly. The ideal candidate coordinates response to Major Incidents (MI) performs various operational functions provides excellent customer service and completes analysis for automation and problem management to draft requirements to address any significant findings while meeting quality standards.
**OnSite 5 days a week
Position Responsibilities
As a Tech Services Specialist I you will:
Provide direct technical support to associates in person and remotely
Understand Microsoft Client Win10/Win11 fundamentals
Open and close tasks within Remedy/SMART IT or similar platform
Utilize Bomgar to troubleshoot remote clients
Follow PCI Protocols
Troubleshoot audio/visual hardware and software
Install and troubleshoot printers and network software to control access to printers
Install and troubleshoot Microsoft Office products WebEx VoIP/Equality Microsoft Active Directory Microsoft Azure Azure DevOps User identity and security access management
Understand utilize and troubleshoot Blancco SCCM Autopilot/Intune AnyConnect Zscaler
Qualifications
Must be able to lift servers PCs and printers in the 40 50 pounds range
Requires fulltime work on premises. Remote work is not available for this position
Strong understanding of computing devices operating systems software installation and administration
Understanding of technical documentation
Experience with Microsoft Office tools (Word Outlook Excel etc.
Strong understanding of Microsoft Active Directory network protocols and cloud computing
Familiar with client hardware troubleshooting to include diagnosis and/or replacement cybersecurity requirements client architecture and Microsoft patching for client
Strong understanding of Vendor Management including pricing and managing Return Merchandise Authorizations
Proficient with core equipment in Data Center and Remote Offices
Understanding of VoIP provisioning and remediation
Familiar with using command prompt and/or PowerShell scripting and security groups
Excellent verbal and written communication skills
Professional telephone etiquette
Strong problemsolving skills
One or more of the following certifications are highly desired:
o CompTIA Certifications: IT Fundamentals A Network Cloud Security
o Microsoft Certifications: Azure Fundamentals MTAs (Microsoft Technology Associate) Windows Operating Fundamentals Networking Fundamentals Security Fundamentals and Programming Fundamentals
o Cisco Certification: Cisco Certified Network Associate (CCNA)
Experience
3 years of handson work experience in computing devices and computer Operating Systems including Windows with UNIX/Linux as a plus
Education
Bachelors degree in Computer Science Information Systems or equivalent education or work experience
#LIFA1
#Dice
Benefits:
As an Associate youll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and wellbeing including:
- Premier Medical Dental and Vision Insurance with no waiting period**
- Paid Vacation Sick and Parental Leave
- 401(k) Plan
- Tuition Assistance
- Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
