Supervisor
Supervisor
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Job Description
Department Overview
The purpose of this position is to supervise schedule and develop EVS staff to meet the needs of patients visitors and staff. Key Responsibilities This position is responsible for providing direct supervision over EVS Technicians assigning work developing staff schedules addressing patient and visitor requests ensuring the completion of work to the standard and ensuring excellence in maintaining a clean safe orderly and attractive patient care environment. In addition this position is charged with upholding the mission of the department and organization through continuous improvement.
Function/Duties of Position
Operations
- Manages and supervises departmental staff by confirming validating and teaching staff to uphold the department mission: provide anexceptional patient experience; ensure a clean environment that doesnot contribute to the spread of healthcare associated infection; and tofacilitate timely patient flow.
- Ensures staffing assignments are complete to avoid missed assignments and/or unnecessary use of premium pay.
- Maintains a working knowledge of the hospital bed tracking system (Epic) and ensures response times are met.
- Manages staffing and the operations to allow for breaks and lunches that are consistent with Oregon Law OHSU policy and applicablecollective bargaining agreements.
- Ensures accurate timekeeping for staff.
Staff Engagement
- Assists in creating an employment environment that supports a knowledgeable passionate productive safe and engaged staff.
- Develops one on one rapport and professional relationship with all direct reports.
- Assists department management with hiring staff.
- Responsible for delivery and documentation of performance management: evaluations recognition coaching and progressivediscipline.
- Provides training coaching and instruction of department changes.
- Assists with New Employee Orientation.
- Swiftly identifies and resolves interpersonal conflict.
Patient Experience
- Ensures an exceptional experience for our patients and visitors.
- Rounds on patients and facility to ensure service quality.
- interviews patients as necessary to ensure exceptional experience.
- Serves consistently as a liaison between all shifts.
- Provides service recovery as needed.
- Manages up employees and colleagues.
Quality & Safety
- Provides a safe environment for patient care.
- Ensures staff compliance to standard work by reviewing and confirming on a consistent basis.
- Rounds on EVS staff nurse managers and key internal customers on a daily basis.
- Provides in servicing on equipment chemicals and standards.
- Inspects room cleanliness upon discharge per departmental expectations.
- Follows up on patient safety incident reports per organizational expectations.
- Ensures all staff are in compliance with departmental policies training and procedures.
- Monitors and audits equipment for cleanliness and proper set up: chemicals labeled solutions adequately dispensed; and tools cleanedand properly stored on cart.
- Ensure staff have the necessary tools and supplies to successfully perform their duties.
- Submits work orders for maintenance repairs as needed.
- Attends all departmental meetings.
Required Qualifications
Education:
- High School Diploma
Experience:
- 5 years of lead or supervisory experience; or
- 2 years of lead or supervisory experience with an Associates degree;
- 1 year of lead or supervisory experience with a Bachelors degree.
Job Related KnowledgeSkills and Abilities(Competencies):
- Customer service focus Proficient skills in English language: reading writing verbal
- Ability to manage prioritize and follow through all assigned tasks
- Ability to selfmanage Computer skills: Word Excel Outlook ability to learn and operate various software programs
- Excellence attendance punctuality and preparedness for work
- Ability to train and develop staff
- Ability to work with highly diverse population
- Ability to give and receive feedback in a constructive manner.
Preferred Qualifications
Education:
- Associates or Bachelors degree
- CHEST Certification
Experience:
- Lead or supervisory experience in a hospital setting.
- Experience in Environmental Services Housekeeping or Custodial Services.
- Experience in a high volume customer service environment.
Job Related KnowledgeSkills and Abilities(Competencies):
- Epic experience Previous experience in performance improvement tools such as lean continuous quality improvement etc.
- Experience in academic healthcare or other matrix organizations
- Experience in union environment
Additional Details
This position operates in a busy noisy healthcare environment with many interruptions multiple demandsand people interactions. Staff work in areas where diseases germs and body fluids are present. Following proper procedures including the use of Personal Protective Equipment when required is necessary for personal safety and the safety of others.
All are welcome
Required Experience:
Manager
Employment Type
Full-Time
