IT Manager Desktop Support
IT Manager Desktop Support
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$ 105000 - 122000
1 Vacancy
Job Description
The RE/MAX LLC Enterprise Support Department is seeking an experienced IT Support Manager that is motivated and highly skilled. This role will lead a team of support engineers by providing essential leadership to maximize key performance indictors to ensure premier customer service. The role will require you to maintain establish and promote excellent working relationships between your team customers and management. Responsibilities include reviewing prioritizing and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards process automation and performance analysis. This leadership role will be a user advocate and work to ensure business system needs are met. This is an OnSite position working at our Headquarters in the Denver Tech Center.
Essential Duties:
Manage a team of Desktop Support Engineers
Appraising performance
Addressing complaints and resolving problems
Manages support intake process
Analyzes and manages SLAs and routes tickets to the appropriate team
Owns the lifecycle management of a support ticket; ensures that it is solved properly and meets KPIs
Manages and maintains application access security configuration and support
Owns the change management process for upgrades and new releases
Creates manages and deploys policies via Intune and JAMF
Manages the onboarding and offboarding of staff
Lead and oversee the development and training of staff
Manages hardware and software budgets and forecasting
Analyzing ticket trends and adjusting or creating new KPIs based on findings
Provides tier II technical support to customers for all corporate systems and software components
Research build and deploy OS and software patches to computing devices and hardware
Oversees the desktop antivirus application and process for Windows and Mac
Qualifications & Skills:
Associates degree in technology or equivalent work experience
8 years of experience in Information Technology
5 years of experience overseeing desktop support operations and managing staff
Windows PC and MAC certifications a plus
ITIL Foundation certification a plus
Excellent verbal written communication and negotiations skills
Advanced experience in JAMF and InTune
Selfmotivated able to work independently and takes initiative
Strong ability to multitask and resolve issues with urgency
Outstanding attention to detail with superior time and project management skills
Excellent problem solving/analytical skills and knowledge of analytical tools
Hire Range/Rate:
$105000 $122000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level experience industry specific knowledge education/certifications or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
- Competitive Medical Dental and Vision benefits
- Retirement plans with optimal company match
- Annual bonus/merit opportunity
- Educational Assistance
- Mental Health support program
- M.O.R.E. Events offered inperson and virtually
- Mentorship program
- Employee Resource Groups
- Community Engagement
- Diversity Equity and Inclusion
- Parenting
- Remote
- Women at RE/MAX
RE/MAX LLC & Motto Mortgage
Now is your chance to become part of a worldclass industry leading organization. RE/MAX Holdings Inc. is a business that builds businesses. We provide the tools education and tech to our real estate network which includes RE/MAX and Motto Mortgage franchises agents brokers and consumers. Join us and build a career where your contribution is heard your innovative ideas are valued and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*
RE/MAX Holdings Inc. is proudly headquartered in Denver Colorado. Certain roles may be location specific however in addition to Colorado we welcome qualified candidates in the following states: Arkansas California Florida Georgia Illinois Massachusetts Michigan Ohio and Texas!
RE/MAX Holdings Inc. is proud to be an equal opportunity employer committed to diversity and inclusion as well as nondiscrimination in employment. All persons shall be afforded equal employment opportunity and all qualified applicants receive consideration without regard to race color religion gender sexual orientation national origin age veteran status disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: November 15 2024
Required Experience:
Manager
Employment Type
Full-Time
