Bilingual Eligibility Services Clerk
Bilingual Eligibility Services Clerk
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$ 35941 - 51333
1 Vacancy
Job Description
ABOUT THE POSITION
The County of Riversides University Health System (RUHS)is seeking a Bilingual Eligibility Services Clerk to join the Eligibility MISP team. Key responsibilities for this position include performing clerical duties and providing excellent customer service. You will support Eligibility Specialists by assisting with data collection and screening processes.Under general supervision performs specialized clerical work either in the determination of eligibility of applicants and clients for public social service aid or in the determination of basic social services plans; performs other related duties as required. Please note that based on the number of applications received this posting may close without notice.The location for this position is to be determined between RUHS Medical Center and the Main Office 7898 Mission Grove Pkwy S Ste 200 Riverside CA 92508. This position will require bilingual proficiency in Spanish potential candidates will be subject to a language proficiency assessment.
The Eligibility Services Clerk classification can be allocated to either the Department of Public Social Services (DPSS) or the Riverside University Health System (RUHS) and reports to an appropriate supervisory or manager level position. Incumbents assist Eligibility Specialists working for the MISP Program in determining initial and/or continuing eligibility of applicants and clients for income maintenance programs. Incumbents have primary responsibility for obtaining and verifying factual information required for eligibility determination or development of basic social services plans using a variety of standardized forms and following established rules regulations policies and procedures. The Eligibility Services Clerk is distinguished from the Eligibility Specialist in that the former does not have primary responsibility for eligibility determination or authorization of social service plans.
Work Schedule: (subject to change upon department needs and will be discussed during the interview. *
5/40: Monday Friday 8:00am4:30pmMeet the Team!
EXAMPLES OF ESSENTIAL DUTIES
Conduct prescreening and other interviews with applicants and clients using standardized forms to obtain personal family and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.
Give applicants standard forms and request that routine verifications be returned with completed forms; review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.
Record verifications of birth income property and other required information according to standard procedures.
Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner responsible for the case; file required forms and verification in an established filing order.
Complete notices of action and other required forms following eligibility determination; accept late income reports from clients reviewing them for completion and accuracy.
Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.
May prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics.MINIMUM QUALIFICATIONS
OPTION I Experience: Six months of clerical experience in a public social services agency preferably involving making mathematical computations.
OPTION IIExperience: One year of clerical experience which involved substantial work involving public contact interviewing math computations or completing complex forms.
ALL OPTIONSKnowledge of: Modern office procedures including filing and operating standard office equipment.
Ability to: Understand and follow written instructions and guidelines; perform basic arithmetic computations; perform general clerical work and quickly learn the specific operations of the department; maintain records; effectively interview applicants and clients to obtain personal family and financial information and to accurately record this information; work cooperatively with the public and with departmental staff.SUPPLEMENTAL INFORMATION
General Information
Questions regarding this recruitment Please contact Xochitl Sanchezvia email at.
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member4 Form DD214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference.The Veterans Preference Policy C3 is available here: https://rivcocob/boardpoliciesReasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: https://rchr/disabilityProof of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services NACES or Association of International Credential Evaluators Inc. AICE.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other nonjobrelated factors.PreEmployment
All employment offers are contingent upon successful completion of preemployment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A preemployment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference preemployment accommodation or other employment questions please refer to our web site www.rchr.
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Employment Type
Full-Time
