Surgical Scheduler OBGYN Midwifery- Northampton
Surgical Scheduler OBGYN Midwifery- Northampton
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.
Comprehensive and sensitive health care as unique as you: Thats what youll find at Cooley Dickinson Medical Group ObGyn & Midwifery no matter your stage of life or state of health. Were dedicated to moving health care forward in the Pioneer Valley with a full range of services including pregnancy childbirth and midwifery services as well as comprehensive gynecology care and breast health services.
Our programs and services include:
Adolescent GYN Health/First GYN exam
Childbirth Center
Care for trans men genderqueer and gendernonconforming individuals
Contraceptive Management (birth control)
Fertility counseling and treatment intrauterine insemination reproductive health
Gynecology
Mammography
Menopause Care
Midwifery Services
Minimally Invasive Surgery
Obstetrics (pregnancy care)
Osteoporosis Care (bone health)
Pelvic Floor disorders
Reproductive Endocrinology
STI/sexually transmitted infections
Urinary Incontinence (loss of bladder control)
Vaginal/Vulvar diseases and disorders
Job Summary
We are seeking a fulltime 40hour Surgical Scheduler to support our OBGYN & Midwifery practice located at 22 Atwood Drive Northampton MA. This is an onsite position with a schedule of Monday through Friday 8:30am5:00pm. The Surgical Scheduler provides a broad level of administrative support to a physician medical practice or clinic for patient care and administrative activities related to surgery scheduling.In this role the Surgical Scheduler:
Works independently to complete job responsibilities and tasks and work with the physician staff members and management to ensure a qualitybased customerfocused flow of work.
Provides a high level of coordination and office support to meet physician needs.
Uses discretion and judgment to organize priorities complete tasks and handle confidential patient information.
Demonstrates a comprehensive understanding of the scheduling system and any updates to the system. Excellent customer service skills patience and adaptability are needed to interact with physicians physician office staff and patients.
Adheres to all departmental administrative hospital policies and procedures and customer service standards 100 of the time.
Performs all duties in an independent manner using appropriate judgment in referring problems and questions to their supervisor.
Possess the ability to communicate effectively with a variety of people in person on the phone and via email.
Requires the ability to work with a minimum of supervision and perform under high pressure.
Covers front desk tasks on occasion (ie. Vacation coverage etc).
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
customer service work experience specifically in a contact/call center environment 01 year required experience in a medical office or health care setting with Epic experience 01 year preferred
Knowledge Skills and Abilities
Excellent customer service skills.
Knowledge of basic computer skills including demonstrated ability to effectively use of Microsoft Outlook Excel and general data entry concepts and search functionality.
Strong communication interpersonal and team skills.
Ability to exercise judgment in dealing with sensitive confidential information.
Detailoriented with the ability to enter information accurately on paper and into electronic systems.
Ability to handle a high volume of calls and work in a fastpaced environment.
Requires ability to translate the request of the patient or referring office into the appropriate action appointment scheduling or cancelling message to the provider update insurance or demographic information using the tools and protocols available.
Requires an indepth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
