Patient Observation Tech - Telesitters - Medical Center Full-time days

Patient Observation Tech Fulltime opportunity (days):

• 3 12hour shift per week
• Works onsite at our Medical Center location in our Virtual Operations Center(6550 Fannin Houston TX 77030
• Competitive Pay
• SelfScheduling available in 6week increments
• Some holidays required
• Cuttingedge innovative work environment
• Collaborative work with all of our system hospitals
• This is a great opportunity for nursing students

At Houston Methodist the Patient Observation Tech position is responsible for demonstrating basic knowledge and skills necessary to communicate appropriately and provide continuous electronic observation and surveillance of assigned agespecific diverse patient population assisting in the delivery of patient care and services. This position verbally redirects the patient from engaging in atrisk behaviors and summoning nursing staff when patient requires assistance and reports observations and patient problems to the licensed nurse. The Patient Observation Tech position practices Patient and FamilyCentered Care in concert with Houston Methodist ICARE values.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.

• Interacts with peers staff and patients in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication is positive and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner.

• Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unitbased scorecard i.e. peertopeer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Functions as a liaison between patients families and staff to troubleshoot and resolve telesitter issues using cultural diversity and inclusion principles.

• Responds quickly logically and patiently to questions or requests from patients and hospital staff. Organizes daily work flow problemsolves basic and routine matters and prioritizes simultaneous situations seeking guidance and assistance from preceptor licensed nurse or management when needed.

• Maintains visual observation of assigned patients at all times and verbally redirects patients over digital 2way audio device.

• Delivers AvaSys Mobile Carts to patient rooms sets up the unit and assists with testing of the units position camera and audio speaker.

• Contributes towards improving department scores for patient satisfaction on unitbased scorecard through peertopeer accountability i.e. shift handoff/report.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Communicates with interdisciplinary team and responds quickly to patient behavioral changes Reports observations conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families keeping the safety of the patient in mind.

• Provides appropriate handoff at change of shift at patient bedside to communicate and collaborate promoting patientcentered care.

• Seeks help and/or advice as soon as possible when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues.

• Contributes towards improving quality and safety scores on the unitbased scorecard through peertopeer accountability.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Selfmotivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Seeks guidance and validation of knowledge base skill level and decision making as necessary especially in areas of question from preceptor and assigned licensed personnel. Completes and updates the individual development plan (IDP) on an ongoing basis.

• Offers innovative solutions through participation in performance improvement projects and shared governance activities.

This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.

WORK EXPERIENCE

• Six months of direct patient care experience or enrolled in a school of nursing program with a completed first clinical rotation

LICENSES AND CERTIFICATIONS REQUIRED

• BLS Basic Life Support (AHA)

KNOWLEDGE SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates understanding and proficiency of the use of the AvaSys TeleSitter Solution software and navigates a windowsbased environment

• Demonstrate ability to maintain poise under stress

• Completes required continuous training and education including departmentspecific requirements

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several freestanding emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.