Product Support Engineer Customer Centric Solutions

Provide system level postdelivery support for sophisticated custom systems including handling technical requests from endusers troubleshooting and resolving unexpected system behaviors and coordinating across engineering teams to resolve technical issues! This role should be able to analyze data and have initiative problem solving skills to find the root cause of issues and effectively raise problems to appropriate engineering team. The system product support engineer will serve as the voice of the customer providing feedback improvement recommendations and customer insight to the organization. This role has the opportunity to define standard processes and sculpt the future of postdelivery support across the T&M ADG organization.!

In This Role your Responsibilities Will Be

• Deliver and support site acceptance testing commissioning training and Startup assistance
• Voice of the customer Interpret customer issues and communicate technical feedback and customer insight to product and business teams
• Technical SME Respond to situations where firstline support has failed to resolve problems coach and train firstline support as needed
• Lead issues/questions through resolution including troubleshooting reproducing and coordinating with multifunctional R&D teams
• Support internal and external customers with testing training and documentation for new product introductions.
• Participate in engineering project meetings and provide feedback on serviceability and field concerns.
• Provide technical support via phone email or inperson.
• Maintain accurate documentation
• Perform onsite service repair and installation of company products.
• Provide training on new and existing product systems.
• May be involved in customer installation and training programs.
• Delivery postdelivery consulting and sustaining engineering
• Provide recommendations to org on best practices for postdelivery support

Who You Are

• You build strong customer relationships gain insight into customer needs and find opportunities that benefit the customer
• You readily learn and adopt new technologies
• You ask the right questions to accurately analyze situations and uncover root causes to difficult problems
• You understand internal and external customer requirements expectations and needs
• You focus efforts on continuous improvement; and have a knack for identifying and seizing opportunities for synergy and integration

Qualifications:

• Bachelors or Graduates Degree in computer engineering computer science information systems systems engineering electrical engineering or equivalent experience.
• Handson experience with PLC systems Tech180 and/or NI Solution systems including NI SW and HW
• Experience in the Test and Measurement industry as a test or design engineer
• Ability to carry or pull up to 40 lbs. of test equipment.
• Strong leadership time management and problemsolving skills.
• Comfortable working within design review and browsers.
• Demonstrated attention to detail and collaboration skills
• US Citizenship or permanent residency

Our Culture & Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Learn more about ourCulture & Values.