Help Desk Rep II
Help Desk Rep II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview
As a Help Desk Rep II you will be responsible for being the first point of contact for individuals requesting assistance from the Help Desk. This position requires the ability to provide consistent personable professional customer service in response to requests for assistance. You are not expected to directly answer all Help Desk questions asked by customers vendors or personnel. If an immediate resolution cannot be provided you will use Help Desk software to forward the issue to the proper person for resolution.Job Description
Description
- Resolve common problems related to use of supported hardware and software
- Gather and document detailed information on Help Desk calls
- Use Help Desk software to forward problems to the most appropriate individual for calls that require advanced support
- Perform maintenance activities on the Help Desk software to maintain current and correct information
- Work on projects as assigned by supervisor
- Travel Required: No
We offer:
Weekly Pay
Benefits available from day 1 (medical dental vision)
Company matched 401K
PTO and Holiday Pay offered
Career Progression Opportunities
Tuition Reimbursement
Employee Health & Wellness program
Employee Discounts / Purchasing programs
Employee Assistance Program
Environment
- Office: Office Temperature 65F to 75F)
Skills
- Knowledge of Microsoft Office products specifically Excel
- Excellent communication and people skills knowledge of general computer operations
- Accuracy and attention to detail and aptitude to grasp a general understanding of terminology and technical systems relationships.
Years Of Experience
- 02: Experience with general computer hardware operations (printers monitors hard drives network communications etc. preferred
Qualifications
High School Diploma General StudiesShift
1st Shift (United States of America)Company
Piggly Wiggly Midwest LLCAbout Our Company
Building on its more than 100year history in the grocery business Piggly Wiggly continues to grow its presence with stores throughout the Midwest South and Northeast. C&S Wholesale Grocers LLC. operates corporate stores and services independent franchisees under a chainstyle model. This unique grocery store offers the selection and assortment of a national chain with the service and local customization of a communitybased retailer. Each store contains specialized local assortments to meet local shoppers needs.
Employment Type
Full-Time
