ServiceNow Platform Architect
ServiceNow Platform Architect
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Job Description
About Us
Homecare Homebase a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloudbased solutions for clinical operational and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff field staff and physicians.
Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring action respect excellence and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care Homecare Homebase is the next step in your career. We are hiring technologists that want to make a difference.
ServiceNow Platform ArchitectThe ServiceNow Platform Architect is a technical leader who provides consultative leadership to the Platform Support Team assures platform alignment to business strategy and governance decisions. The Architect documents the platform analyzes impacts of new requirements and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions. Overall the ServiceNow Platform Architect has strong technical abilities a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
Essential Duties and ResponsibilitiesResponsibilities for the ServiceNow Platform Architectcan vary but includes:
- Creates and maintains a detailed view of existing architecture
- Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
- Leads the Platform Support Team in implementation of technical good practices policies and procedures
- Provides architectural controls and analysis of impacts for new requirements
- Identifies opportunities to combine similar solution needs
- Provides leadership and participates in implementing new requirements on the ServiceNow platform
- Contributes to governance processes
- Stays current on ServiceNow products and applicable integrated technologies
- Enterprise Security and Architecture
- Enterprise and/or IT Service Management
- ServiceNow Advanced System Administration
- ServiceNow Application Development
- Scripting JavaScript Web Services HTML CSS TSQL AngularJS
- Performance Analytics and dashboarding
- Scoped Application development and Workspaces
- Integrations via REST JDBC GraphQL using Integration Hub and flow designer
- Strong communication skills that include the ability to write clearly and concisely
- Experience with modern ServiceNow features (Virtual Agent Now Assist Mobile Development UI Builder AWA etc.
- 3 years overall experience as a ServiceNow Platform Architect
- Experience with database design schemas and data modeling
- Requirementsgathering experience
- Strong ability to alignand document business process and requirements with a technical implementation
- Experience with middleware and discovery technologies
- Direct experience implementing the following:
- IT Service Management (Incident Problem Change Service Catalog)
- Strategic Portfolio Management Project and Demand Management
- IT Operations Management (Discovery Event Service Mapping)
- Customer Service Management
- Employee Center Pro
- CSDM and Service Portfolio Management
- Prior consulting experience with a ServiceNow partner is highly preferred
- Bachelor degree in Computer Science Engineering Math or related (equivalent experience considered)
- Candidates with relevant certifications are preferred including but not limited to the following:
- Certified System Administrator
- Certified Application Developer
- CIS IT Service Management
- CIS Customer Service Management
- CIS Project Portfolio Management
HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.
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Employment Type
Full-Time
