Community Practice Assistant
Community Practice Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.
Community Practice AssistantJob Description:
Job Summary: The Community Practice Assistant answers calls from or regarding community patients consisting of residents of nursing facilities assisted living facilities elder housing facilities and persons homebound due to frailty.
Essential Responsibilities:
Resolves nonurgent requests immediately over the phone whenever possible. Gathers pertinent information when taking a message for a provider and sends it via Telephone Encounter in ECW or via paging system. Documents process/resolution in the patient electronic medical record.
Prioritize calls for urgency and pages providers as necessary.
Confirms eligibility and enters demographic information for new patients. Sends forms and information about the house calls program to new patients families. Answers new patient inquiries.
Processes requests from families patients providers and specialists for test results and information from patient records. Processes prescription requests from families patients providers and pharmacies.
Orders labs diagnostic tests visiting nurse services physical therapy and durable medical equipment for community patients as requested by our providers or housing facilities.
Required Qualifications:
High School diploma or GED required.
Certificate 1 Medical Admin Assistant Cert preferred.
01 years related work experience required.
Basic familiarity with computers. Ability to navigate at a basic level within webbased applications.
Preferred Qualifications:
One year experience in a healthcare or service/hospitality environment.
Competencies:
Written Communications: Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients families and other medical center staff; and respond to basic questions.
Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients families and medical center staff in response to routine questions.
Knowledge: Ability to demonstrate basic knowledge of fundamental concepts practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
Team Work: Ability to interact respectfully with other employees professional staff and/or external contacts to offer ideas identify issues obtain information or deliver services.
Customer Service: Ability to provide a high level of customer service to patients visitors staff and external customers in a professional serviceoriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying lifting pushing pulling objects. Sitting most of the time with walking and standing required only occasionally
As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID19 as a condition of employment. Learn more about this requirement.
More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Employment Type
Full-Time
