Automotive BDC Service Appointment Coordinator
Automotive BDC Service Appointment Coordinator
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1 Vacancy
Job Description
DARLINGS KIA ;in ;Bangor has a fulltime opening in our service department for a BDC Appointment Coordinator ;who loves working with people and can easily deliver with an empathetic and compassionate approach. ;
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What We Offer:
Voted one of the ;Top Ten Best Places to Work in Maine ;for the ninth year running
Compensation package that includes a monthly resultsbased incentive $42000 to $55000 ;per year)
Generous paid time off and paid holidays earn up to 18 paid days off in first year plus 7 paid holidays
Health care options (medical dental and vision) and 401k savings and retirement plan with company match
Training resources and opportunities for career growth and advancement
Tuition reimbursement available
Positive work culture built on integrity professionalism excellence and teamwork
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Responsibilities / Duties:
Schedule service appointments effectively through phone email and text messages
Maintain an ongoing customer database to capture repeat business
Handle 80100 Inbound and Outbound calls per day using dealership resources
Utilize the handson training and coaching provided to effectively build rapport with
; customers overcome concerns and objections and motivate customers to make
; appointments
Help dealerships achieve goals by developing business and following up on opportunities
Demonstrate thorough knowledge of all dealership products and services
Document scanning
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Qualification Requirements:
Proficient computer skills (type a minimum of 60 WPM)
Excellent written and verbal communication skills
Ability to stay confident in high stress / high activity environment
Strong attention to detail
Ability to work in a fast paced environment with a Team Focus
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Preferred Skills:
;Previous Service BDC experience a plus but not required
Previous call center experience
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Additional Notes:
Must have good punctuality and attendance record
Work schedule is Monday Friday 8 hours per day ;
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DARLINGS ;is a familyowned and operated business that has proudly served our communities throughout Maine for over 100 years. We are committed to providing an exceptional customer experience and we know that starts with our most valuable resource our employees. If youre ready for a new challenge with high earning potential and career growth join us at ;DARLINGS AUTO GROUP! ; EOE/MF
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If you require an ADA accommodation to complete an application through our online system you may call the Human Resources Department ator email and we can assist you with the application process.
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#teamdarlings
Required Experience:
IC
Employment Type
Full-Time
